Jitendra Varma Email & Phone Number

Milton Keynes, England, United Kingdom

• Responsible for running client Mobile service seamlessly without any disturbance or issues.
• Responsible for Mobile Consumer orders, offers, and rates were provisioned successfully without any errors and bundles are created & managed correctly.
• Responsibility for the server availability, monitoring (dashboard) and improvements of (physical, virtual) servers. Upgrading server packages & libraries, uplifting OS and upgrading databases which were running on.
• Identify area which can be automated and drive the team to automate them.
• Developing and implementing improved processes to consistently deliver systems and solutions that maximize efficiencies and system performance.
• Ensuring that the builds are prepared and application deployment is fully tested and fit for purpose and meets QA targets before being accepted by Service Management Team in to Production. After packages are sign-off.

Milton Keynes, United Kingdom

• As the Technical Manager (with a team size of 6) of the Application Support, Testing and Dev Group I am responsiblefor the following –
• Managing LINUX servers in the EC architecture and Databases.
• Meeting SLA and OLA targets. Preparing and updating support documentation according to standards.
• Testing verification for each release including Major and Minor ( Test Specs and Testing approach including Regression)
• Providing 24X7 2nd line support to the application. This includes On-call and Over-time support.
• Preparing and extracting reports quickly to resolve end customer disputes.

Milton Keynes, United Kingdom

• 4 years of experience in Telecom Rating, Billing & Mediation Application SupportProject Name: AZTEC and Interconnect/Conveyance usageProject Description:AZTEC (A to Z Telephony Event Charging) uses Oracle Network.
• Managing LINUX servers in the VDC architecture and Databases.
• Meeting SLA and OLA targets. Preparing and updating support documentation according to standards.
• Providing 24X7 2nd line support to the application. This includes On-call and Over-time support.
• Preparing and extracting reports quickly to resolve end customer disputes.
• Daily reconciliation of E2E flow of call records to make sure there is no revenue leakage.

Milton Keynes, United Kingdom

• Fusion Works provides a single software architecture that allows the Communication Service Provider (CSP) to collect comprehensive usage data from all value-added services, across diverse networks: Wireless (Wi-Fi.
• Planning and organizing Fusion work monitoring & support effectively. Undertaking regular and adhoc assignments in a systematic manner. Monitoring self ASG work and team’s daily task and reporting discrepencies in the.
• Actively involved for migrating fusionworks legacy application to new ONM product to save the licensing cost for Fusionworks COTS product.
• Migrated Retail Fusion works to ONM applications.
• Contributing to decisions about tools, methods, transformation targets and approaches to be used or revised in ASG activities. Reviewing the existing processes and tools frequently eg: Trap review, Account audit.
• To develop and update self and team with technical knowledge of product,Keyskills,environment,DB concepts, utilities(eg:monitoring scripts, workaround procedures, daily checks,ongoing issues)

Pune Area, India

• Worked in Mediation development team as application developer.
• Study of the Design Documents and Requirements as per the E2E design.
• According to HLD implement the changes in application and prepare the LLD.
• Configuring the Fusion Works Environment as per the Architecture Draft Details.
• Prepare unit test cases/plan in such a way to test all the scenario includes system, boundary value and negative testing.
• Involved in creation different documents like LLD,test specification, code review docs and other review documents etc.

Master’S Degree, Computer Science, A

Bachelor’S Degree, Computer Engineering, A