Jitendra Varshney Email & Phone Number

Pune, Maharashtra, India

Hyderabad Area, India

 Global BFS & HIT projectsClient : Global Customers Duration : Oct’15 – Oct’17Role : Delivery Manager • Complete end-to-end customer orientation, project monitoring & governance responsibility for 6mn worth ITMS IDSS BFS & HIT delivery for Service delivery management, Server management, Storage, Messaging, SOC and NOC. • Managing 80 plus associates with multiple project managers. Responsible to define roles and responsibility and providing leadership guidance.• Expertise in deal set-up and involved proposals, due diligence, pricing & finalising deal and delivery setup. Having great exposure of costing and budget planning and execution of this IT outsourcing deal. • Accountable to maintain budget constraints through optimum resource utilization. Productivity improvement by automation, cross skilling and process improvement.• Involved in all customer meetings, delivery reviews and stakeholder management.

Noida Area, India

Tech Mahindra Ltd (5th Dec 2007 to 12th Oct 2015): Religare IT Outsourcing ProjectClient : Religare Corporate Services Limited, Noida Duration : Jan’12 – Oct’15Role : Delivery Manager • Complete end-to-end program monitoring & governance responsibility for 100mn worth IT out sourcing project to manage all infrastructure services, Service delivery management, project management, Customer Service, Operations, Help Desk, NOC, SOC Setup. • Managing 200 plus associates rebadged from Religare under monitoring & governance in this engagement with 10 tower leads. Responsible to define roles and responsibility and providing leadership guidance.• Expertise in IT outsourcing deal and involved in this engagement from RFP, due diligence, negotiation & finalising deal and delivery setup. Having great exposure of costing and budget planning and execution of this IT outsourcing deal. • Accountable to maintain budget constraints through optimum resource utilization. Productivity improvement by automation, cross skilling and process improvement.• Experienced to support Infrastructure and applications support in multiple domain Banking, finance, insurance, capital market and landing business.  MCD eGOVERNANCE & SPMCIL SAPClient : Municipal Corporation of Delhi & Security Printing and Minting Corporation Ltd., Gov of India, Noida Duration : Apr’10 – Dec’11Role : Delivery Management• Complete end-to-end responsibility for $40M worth SI project for ERP implementation and all infrastructure services, Service delivery management, project management, Customer Service, Operations, Help Desk, NOC Setup. Management Support for client for their multiple locations. • Hardware planning & supply, installation, integration and maintenance of infrastructure and network (LAN & WAN) setup. Setup of data centre, data entry, facility management services and operations of CSBs at MCD.

DST (iSpace) Software Technologies Ltd (Jun’04 – Nov’07): Long Term Care Administration System(LTCAS) and NM - Long Term Care Administration System(NLTCAS)• Maintenance support of applications of 22 Modules for 2 different stream of the product. This includes maintenance support, major and minor enhancements, bug fixing and production support.• Project management activities like, stakeholder management, project planning, executing, monitoring & control, and closing through implementation. • Member of Disaster Recovery team, reporting on IT systems and team to senior management.• Working as a liaison for India IT team, US IT team and US business teams. Thus completing a complex matrix organization.• Responsible for strategic business technology planning in conjunction with divisional leadership.• Act as a liaison between the project team in India and the customers in US. Resolve issues arising out of delivery and escalate to VP-ITH. Work with US counterpart in making sure of network availability. • Participates in new business proposal reviews/responses; Manage budgets, responsible, for introducing cost control measures, efficiencies, improved process to support business operations serves as IT.

Prevator (Vi-Tech) Software Pvt Ltd (Oct’03 – Jun'04): V3 Benefits Administration System• Provided maintenance support of application to the product based on work break down structure and assignment.• Mapping requirements and providing them best solutions involving evaluation and definition of scope of tickets.• Managing and leading team members, allocating resources and tickets among team members, guiding team members till final delivery.• Holding review meetings to monitor progress of the project as per schedule and ensuring timely completion and delivery of the tickets extending production support of application.

 Mobile Source Emission Tracking System  Transaction Sales - MIS (TS-MIS) Hearing Board System• Mapping requirements and providing them best solutions involving evaluation and definition of scope of project and finalisation of project requirements.• Preparing project management plans, periodic reports and other records which are mandatory as per KPAs of ISO levels.• Managing multiple projects from conceptualisation and visualisation to technology mapping and final execution of projects.• Managing and leading team members, allocating resources among team members, recruiting & guiding team members during the project till final delivery.• Holding review meetings to monitor progress of the project as per schedule & budgets, and ensuring timely completion and delivery of the project to the client, extending production support of multiple applications.

 Inventory Management System (IMS) Production Manufacturing System (PMS)• Conducting system study and coordinating with team members for requirements mapping, system design & integration and implementation• Delivering and implementing the project as per scheduled deadlines, extending post-implementation and maintenance support to the technical support team and client.• Designing and executing test plans and gap analysis to ensure that business requirements and functional specifications are tested and fulfilled.

Mca, Computer Science

M.Sc., Physics (Electronics)