As a service delivery manager I am responsible for making sure that services are being seamlessly delivered to the clients of an organizationI am in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgetsAs a service delivery manager playing a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demandsOwn… Show more As a service delivery manager I am responsible for making sure that services are being seamlessly delivered to the clients of an organizationI am in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgetsAs a service delivery manager playing a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demandsOwn end to end solution delivery on the accountsEstablish long-term partnerships with the clients, manage their requirementsAct as main point of contact for customers regarding business service issues, questions and concerns.Develop customer strategies for performance metrics, escalation management, and communicationRecruit and lead cross functional teams to meet organizational growth plan and Client’s business goalIdentify training needs and co-ordinate with Training department for implementationEnsure process compliance and documentationCoordinate with pre-sales and sales team for new opportunities and client engagements.Develop and maintain service delivery plan and strategic account plan.Be accountable for the technical leadership (as and when required) regarding the delivery. Ensure that a sound and future proof architecture is planned and its implementation meets the technical quality standards;Professional project management experience with experience in creating Delivery and Presales support Show less

Work with the BD/Sales and Technical team, with reporting To Vice PresidentUnderstand client's requirements, grasp and present the vision, technical solutions and value propositionsEnsure that the proposed/design solutions are aligned to client's business requirementsPrepare technical docs like understanding document, FRD , BRD, SRS, architecture diagram, work flows, flow charts etc.Strong communication (verbal & written), presentation, organizational and… Show more Work with the BD/Sales and Technical team, with reporting To Vice PresidentUnderstand client's requirements, grasp and present the vision, technical solutions and value propositionsEnsure that the proposed/design solutions are aligned to client's business requirementsPrepare technical docs like understanding document, FRD , BRD, SRS, architecture diagram, work flows, flow charts etc.Strong communication (verbal & written), presentation, organizational and interpersonal skills Show less

Designs, coordinates, or executes activities related to client engagements in the following areas: ITrisk, controls, compliance, operations and governance, including integration across client risk systemsand related technology solutions, needs and benefits; related risk data, analytics, intelligence andreporting.Collaborates with clients to assess, design and implement new IT risk and control frameworks toaddress any key and evolving risks.Reviews engagement… Show more Designs, coordinates, or executes activities related to client engagements in the following areas: ITrisk, controls, compliance, operations and governance, including integration across client risk systemsand related technology solutions, needs and benefits; related risk data, analytics, intelligence andreporting.Collaborates with clients to assess, design and implement new IT risk and control frameworks toaddress any key and evolving risks.Reviews engagement workpapers in accordance with KPMG requirements and industry practice forinternal audit and risk consulting client engagements and completes engagement deliverables inaccordance with schedule.Proactively identifies, pursues and wins business opportunities and builds long-term sustainablerelationships to assist in growing the service line Show less

As part of the JD Edwards Enterprise One Upgrade Project IT Team, worked with all of our clients to fully leverage JD Edwards within the businessProviding on- going support and enhancements for JD EdwardsUnderstanding and improving processes by leveraging JD EdwardsUnderstanding key business data and determining data quality audits to be performedBuilding, developing, and executing use cases and test casesDocumenting business processesManaging integrity, confidentiality,… Show more As part of the JD Edwards Enterprise One Upgrade Project IT Team, worked with all of our clients to fully leverage JD Edwards within the businessProviding on- going support and enhancements for JD EdwardsUnderstanding and improving processes by leveraging JD EdwardsUnderstanding key business data and determining data quality audits to be performedBuilding, developing, and executing use cases and test casesDocumenting business processesManaging integrity, confidentiality, and security of all datasetsExpediting data analysis and reportingCollaborating with design and architecture to ensure the right solution is implemented Show less

Responsible for identifying, prioritizing, and analyzing cross-system business process re-engineering recommendations in order to refine or define new or enhanced technology solutions. Demonstrates a continuous improvement mindset, overall.Formalizes, authors, maintains, and communicates software development requirements according to Software Development Lifecycle (SDLC) protocols.Provides system and/or user acceptance testing and results documentation for software solutions moving… Show more Responsible for identifying, prioritizing, and analyzing cross-system business process re-engineering recommendations in order to refine or define new or enhanced technology solutions. Demonstrates a continuous improvement mindset, overall.Formalizes, authors, maintains, and communicates software development requirements according to Software Development Lifecycle (SDLC) protocols.Provides system and/or user acceptance testing and results documentation for software solutions moving through the SDLC.Provides leadership and in-house consultancy for process improvement efforts related to the support of information delivery and core IT services.Responsible for impact analysis of process improvement efforts; provides leadership in the implementation and execution of technology solutions to complex business problems.Defines cross-system solutions which map to re-engineered business processes.Works closely with the business by participating in process re-engineering which could result in systems enhancements and/or process re-alignment.Performs impact analyses of goals, metrics, and SLAs as they relate to process improvement efforts.Gathers, defines, verifies, and documents business priorities and plans projects to support business improvement projects.Works closely with technical and business representatives to translate business requirements into software and business process solutions.Leads design sessions to support prototyping new systems and/or existing systems solutions for new business opportunities.Proactively determines system deficiencies and recommends process/system improvements.Provides project team guidance from definition and throughout the rollout of projects, service and activities to meet business requirements and objectives.Supports all existing systems to meet the business requirements surrounding cost, quality and SLA targets. Show less

Review Functional Requirements and Develop Design Specifications to Meet the Requirements.ensure that Project Deliverable Meet Business Requirements and Ensure to Complete Project Within Assigned Timelines.Troubleshoot Development Issues and Recommend Solutions.perform Unit Tests to Verify the Application Functionality Against the Requirements/design Specification.Provide Recommendations for System Improvements Whenever Required.must Be Able to Analyze Risk Mitigation During the… Show more Review Functional Requirements and Develop Design Specifications to Meet the Requirements.ensure that Project Deliverable Meet Business Requirements and Ensure to Complete Project Within Assigned Timelines.Troubleshoot Development Issues and Recommend Solutions.perform Unit Tests to Verify the Application Functionality Against the Requirements/design Specification.Provide Recommendations for System Improvements Whenever Required.must Be Able to Analyze Risk Mitigation During the Systems Improvements.Manage Program Documentation On a Consistent Basis. Show less

Develop and implement sourcing/procurement strategies to support corporate objectives, providing a competitive advantage in the areas of materials, supplies and servicesLead in the contract review and negotiation process while meeting company specifications and price requirementsDevelop and manage the organization contract administration functionServe as the liaison between legal and Supply Chain functionsSupplier qualification process management including, sourcing and… Show more Develop and implement sourcing/procurement strategies to support corporate objectives, providing a competitive advantage in the areas of materials, supplies and servicesLead in the contract review and negotiation process while meeting company specifications and price requirementsDevelop and manage the organization contract administration functionServe as the liaison between legal and Supply Chain functionsSupplier qualification process management including, sourcing and evaluating new suppliers in order to diversify the supplier network and ensuring effective supplier risk mitigationManage and optimize supplier performance, including continuous improvement, innovations, obsolescence and reduction in total cost of ownershipMaintain approved supplier listing. Develop and maintain policies, procedures and forms that contribute to continuous improvement of the Supply Chain department and overall organizationManagement of the company’s freight program including supplier review and RFQ processProvide regular and detailed progress reporting on projects and agreements to the Director of Supply ChainAcquire in depth knowledge of company’s product and equipment offerings to perform cross functional backup for all Supply Chain purchasing rolesPerform other Supply Chain duties as assignedIn depth understanding of the End-to-End Supply Chain flow and interdependencies across functions Show less

Responsible for driving quality for assigned suppliers and Supplier Development.Managing supplier improvement activityScheduled Product /Process/system specific audits at Supplier / Sub-supplier.Lead Critical Supplier issues resolution through 7 Steps / 8D.