Jitendra Prasad Email & Phone Number

Suva, Fj

Suva, Central, Fiji

Apia, Samoa

- Committed to delivering high levels of customer service,- Respond courteously and efficiently to queries and problems from guests and system users,- Mentor and support all employees for IT needs, well as supporting HR for onboarding new hires and off-boarding departing ones,- Ensure smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, Samoa TIMS, Digital TV Headend, Telephony systems, IP-based CCTV, Networked Conference AV, IP-based BGM, and other software vendors,- Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements for new IT initiatives,- Developing project plans, goals, and budgets & identifying resources & equipment needed,- Assembling and coordinating with staff and relevant vendors and assigning individual responsibilities for the supply of equipment & professional expertise,- Overseeing and handling network configuration, Servers, Workstations, Networking equipment (Core & Edge Switches / Firewall / Network AV & BGM, etc.), PABX, Microsoft 365 accounts, and also support for the underlying server/desktop infrastructure,- Managed network and system performance, conducting troubleshooting, security patching, and maintenance,- Maintaining regular daily backups and managing the disaster recovery process.- Prepared & Implemented Preventive Maintenance Schedule for all IT hardware & Software,- Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures,- Prepared requests for proposals and conducted all necessary meetings to facilitate the selection of project services and products,- Plan and oversee the preparation and dissemination of project-related communications,- Implemented ubiquity wireless, a door lock for newly constructed villas, and integrated existing PMS and Wi-Fi infrastructure so that guests could access Wi-Fi from their PMS booking details.

Lami, Fiji

- Implement the business plan and strategy for Managed Services while supporting, maintaining, and managing all technical aspects of a managed solution and ensuring that all clients' agreed service level agreements (SLAs) are being met,- Maintaining server and network infrastructure operations for a wide range of clients by providing expertise across all server technologies – including Windows Network Infrastructure, Active Directory (AD) Infrastructure, Microsoft Exchange, Azure & Office 365, Windows Network Infrastructure Services, Network Multifunction Devices (MFDs), Endpoint Protection,- Perform proactive/preventive maintenance tasks on all essential in-house and client infrastructure with ConnectWise Manage, such as health checks, documentation updates, and performance reports,- Deliver expert diagnostics and fault solutions for hardware and common software, and test new versions and patches of software for suitability and problem resolution.- Monitoring infrastructure service availability and end-point protection to ensure the site remains compliant as per SLA and identifying opportunities for continual process improvement,- Ensuring systems are backed up with the prompt ability to recover as per RTO and RPO,- Perform organizational systems architecture reviews and assessments, and provide recommendations for current and future hardware and software strategies,- Provide the technical design and operational requirements for the development and maintenance of IT Disaster Recovery Plans & Business Continuity Plans for server and storage infrastructure,- Managing and implementing LAN & WAN technologies, deploying firewalls, virtualizing infrastructure, deploying wireless networks, and commissioning CCTV and network camera management solution,- Provide technical leadership in the maintenance of Data Centre facilities for physical security, environmental systems, monitoring, power, and structured cabling infrastructure.

Fiji

- Management of server environments as part of the wider systems support team, implementation of the system, and data security policies in cloud / hosted environments,- Perform daily computer maintenance, including scripting, patching, antivirus, backups, endpoint assessment, and security monitoring,- Manage networks, including LANs, WANs, wireless networks, Windows Network Infrastructure services, Network & Information Security, Network MFDs, and other network requirements,- Developing and maintaining policies and processes to be used to deploy and manage the service, as well as advising clients on technical configuration and handling change, incidents, and problems,- Perform system administration tasks such as cloning and patching virtual machines, imaging, software distribution, etc,- Assist with the planning and implementation of system changes as needed,- Installation, configuration, and maintenance of Microsoft SQL DBMS and ERP (Microsoft Dynamics, Navision, MYOB, QuickBooks) systems,- Train clients, customers, and system administrators on security best practices,- Monitoring of systems, including alert management, event logs, security logs, performance, and availability,- Use current tools to automate regular operations, when possible, as well as scripting and refining existing procedures,- Work closely with other team members to provide effective and efficient support, as well as improve overall performance.

Suva, Fiji

- Provide Support to IT Infrastructure and End-User Support.- Provide post-implementation support for Xerox XMPie to the University of the South Pacific and deployed a 2nd Server for Testing Reports and XMPie SQL Backup Restoration.- Gained Knowledge of Xerox Docushare and Xerox MyPrints.

Suva, Fiji

- Working together with clients to ensure that ICT infrastructure is effectively designed and technical expertise is delivered to suit their business needs,- Identify and document precise business and system requirements, as well as provide advice on future projects,- Provide technical support for ICT project implementation, including scope, recommendation, installation, configuration, and network design, as well as ensuring that the planned infrastructure is deployed in a solution-based manner,- Conduct analysis and review of implemented systems ensuring safety and security of the ICT resources and infrastructure in place,- Working with the Finance & Administrator team for the acquisition of required hardware and software for the approved ICT projects from respective vendors,

Suva, Fiji

- Provide daily operational support, monitoring, and management of all ICT systems (desktop environment, server, and networking),- Perform regular maintenance, routine backups and disaster recovery procedures,- Deployment, Administration, and maintenance of Microsoft Windows Network Infrastructure including servers, routers, switches backup & recovery, endpoint security and messaging systems such as MDaemon and Microsoft Exchange,- Monitor the IT helpdesk to identify emerging issues,- Conduct a review and analysis of existing systems, as well as develop, test, and execute performance tuning and optimisation,- Installation, configuration & maintenance of Microsoft SQL DBMS, and ERP (Navision, MYOB, QuickBooks) systems,- Provide support and technical assistance and implement changes to website, domain registration and hosting, liaise with ISPs for MX records and web domain redirection.

Suva, Central, Fiji

- Provide daily operational support, monitoring and management of all ICT systems (desktop environment, server, and networking),- Routine system maintenance, such as system updates, backups, and disaster recovery methods, as well as change management,- Establish and maintain security, integrity and business continuity controls and documentation,- Configuring, managing, and maintaining Sage ERP systems and Microsoft SQL DBMS,- Assisting with IT projects, including scope, recommendation, installation, configuration, security, and maintenance of IT infrastructure including computers, server systems, networks, firewalls, and security/antivirus,- Provide support and technical assistance and implement changes to the website including graphic works.

Fiji

- Provide daily operational support, monitoring, and management of all ICT systems (desktop environment, server, and networking) including Software/Hardware installation, maintenance, upgrading,- Configuration, deployment, and management hardware/software and troubleshooting system faults of all branches, including point-of-sale (POS) equipment with Infinity Retail Management System (RMS) – Back Office and POS application,- Monitoring, support, and maintenance of servers, desktop systems, and end-user applications, including routine maintenance and daily backups,- Acquisition of IT inventory and returns, and tracking warranty items,- Data entry in Infinity RMS Back Office, management reporting, stock control, as well as other administrative duties, and- Report to the director or COO of any IT department issues.

Bachelor Of Science (Bsc), Computing Science And Information Systems

Computing Science & Information Systems

Certificate Iv In Training And Assessment, Training And Assessment

Ics Cybersecurity Analysis And Evaluation Virtual Training (401V)

Sql Server Ha/Dr, Microsoft Sql Server 2012 Ha/Dr

SQL, CCNA

Fiji School Leaving Certificate, Fiji Junior Certificate, Pure Arts

Fiji School Leaving Certificate

Fiji Seventh Form, English, Mathematics, Accounting, Economics & Geography

Fiji Seventh Form Examination