Position : Service Manager - Customer SupportOur division represents Konica Minolta - Japan for their high performance, precise color measurement products such as spectrophotometer, chromameter, chrorophyll meter & color reader etc… Also represent Daelim Starlet- Korea for developing Textile Dyeing Tester such as automatic lab color dispensing system, IR Dyeing machine, etc.Job profile /Responsibilities: - Total experience as service manager total 4.5 years.- Maintains customer satisfaction by providing problems-solving resources & answers customers’ questions.- Manages all India branch 8 engineers & accomplishes to provide customer support such as calibration, service visit etc.- Update the customer detail & requirement in the CRM (Sales Force).- Preparing MIS reports, Meeting regular for customer satisfaction & service targets.- Recording and maintaining client contact data.- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.- Identifies customer service trends and determines system improvements.- Meets customer service financial objectives by forecasting requirements.- Prepares annual budgets, Schedules expenditures, Analyzes variance and initiates corrective actions.- Determines customer service requirements by maintaining contact with customers for service/ AMC & calibration of the instruments.- Improves customer service quality results by better service and monitoring and analyzing results.

Experience customer service manager with total 14 years maintains customer satisfaction by providing problem-solving & resources & manage service engineers & accomplishesto provide customer support such as calibration service, AMC, Installation, training and Demonstration etc..Handling customer support for high performance, precise color measurement products such as spectrophotometer, chromameter, chrorophyll meter & color reader etc & textile dyeing tester such as automatic lab color dispensing system, IR Dyeing machine and lab instruments such as Spray Dryer, Bead mills, Analytical weighing balance, moisture analyzer and Viscometer etc.Proven track record in resolving of customer queries and ensuring their satisfaction.

- Searching for new clients who could benefit from our products in Mumbai & Maharashtra.- Travelling to visit potential clients.- Establishing new and maintaining existing, relationships with customers.- Update the customer detail & requirement in the CRM- Managing and interpreting customer requirements- Persuading clients that a product or service will best satisfy their needs.- Calculating client quotations.- Negotiating tender and contract terms.- Negotiating and closing sales by agreeing terms and conditions.- Offering after-sales support services.- Analyzing costs and sales.- Preparing reports for head office- Meeting regular sales targets.- Recording and maintaining client contact data.- Coordinating sales projects.- Supporting marketing by attending trade shows, conferences and other marketing events.- Making technical presentations and demonstrating how a product will meet client needs- Solving client problems- Helping in the design of custom-made products.

- Responsible for Managing Service Team & Site.- Responsible to handling Computer Hardware & its Application Software.- Responsible for the all INLINE X-RAY INSPECTION SYSTEMS FOR BAGGAGE In Mumbai.- Repairing, Testing and maintaining Equipments, Managing the Team of Engineers & Technicians.- Co-ordinate with BHS Persons to Monitor Machine.- To provide technical support & documentation to the client & Engineers.- AMC Schedule Planning.- Handle all over responsibility of Service Department such as Service Reports, Service plan, customer’s complaint etc…- E-mail to the customers as well as inter office. Developing and maintaining relationship with customer.

- Responsible for the all calibration activities of Gas Detectors and Analyzers.- Repairing, Testing and maintaining Equipments, Monitoring the performance of Equipments.- Demonstrate ability to interact and co-operate with all company employees.- Promote products, Site Survey.- Installation and Commissioning of Gas Monitoring system, Fire Alarm & Smoke Detectors.- AMC Schedule Planning.- Demonstration & Presentation of product.- Handle all over responsibility of Service Department such as Calibration Certificates, - Service Reports, Service plan customer’s complaint etc…

- Responsible for the all calibration activities of Gas Monitoring Systems.- Repairing, Testing and maintaining Equipments.- Monitoring the performance of Equipments.- Providing Customers with regular reports and feedback on their service request.- Developing and maintaining relationship with customers.