Jitendra Mittal Email & Phone Number

Customer Experience | Digital Channels | Escalations | Contact Centre | RCA | Process Re-engineering | Service Delivery | CAPA | Process Audit | Data Analysis & Presentation | Incident Mgmt | Social media | Ombudsman ComplaintsAs the AVP : Digital Channels at RBL Bank, I have been leading the improvement of customer journeys and service operations for over seven years, delivering value, quality, and satisfaction to our clients and stakeholders. With a certification in Senior Management Program from IIM Calcutta and professional credentials in audit, accounting, banking, and finance, I have developed core competencies in facilitating smooth service delivery, nurturing outstanding customer relationships, implementing strategic operational initiatives, collaborating with the IT team in developing and enhancing applications, and utilizing my expertise in training and development. I thrive in high-pressure environments with strict deadlines and multiple deliverables across cross-functional domains. I ensure alignment with organizational goals and requirements while facilitating streamlined business operations. I am passionate about developing products and solutions that address the evolving needs and expectations of our customers and the market.

Listed skills include Customer Experience, Presentation Skills, Quality Of Service, Csat, and 46 others.