Jitendra Reddy Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

• Trained new batches to download the complete process lifecycle & responsible until their certification.
• Call calibration to ensure the quality of the calls handled by the new team member & send daily progress reports to the management.
• Effectively managed a team of 11 & provided process updates & feedback daily.
• Side Barge live calls & provide feedbacks based on consultants.
• Coached and mentored underperforming team members.
• Data mining and understanding the escalation inflow for the day and providing data & escalation inflow summary to management.

Bengaluru, Karnataka, India

• Primary responsibilities:
• Brand protection and customer experience recovery.
• To respond to customer escalations from the Social Media platforms like Facebook, Twitter, LinkedIn, Forums, Blogs for Flipkart posts, complaints and issues of high priority and sensitive issues in a timely manner with.
• Applied advanced product knowledge to solve complex member escalations.
• Established and maintained strong relationships with other departments and teams.
• Take ownership of customer escalations and acts as a case manager until resolution is achieved.

Mysore Road

I got the opportunity to work as a technician. It was a great experience to put my theoretical knowledge into practical. I got to know the in-detalied experience of the components that are in the vehicle.

Kengeri, Bangalore

The internship at ksrtc regional workshop has given me a vast knowledge on how an engine reconditioning is done and bus body making. It was a great experience which helped me to understand the industrial work that is been done to recondition an engine and bus body building.

Bachelor Of Engineering - Be, Automobile Engineering

Pre University, Pcmc