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Jitendra Shinde Email & Phone Number
Authorized Officer - Quality Assurance
at
UBS
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Authorized Officer - Quality Assurance
Location
Pune, Maharashtra, India
Company size
Who is Jitendra Shinde? Overview
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Quick answer
Jitendra Shinde is listed as Authorized Officer - Quality Assurance at UBS, a with 28 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Jitendra Shinde.
Jitendra Shinde previously worked as Team Lead at Huawei Technologies India and Sr.Technical Consultant at Jda Software. Jitendra Shinde holds Data Analytics Master Course from Iim Skills.
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Email format at UBS
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UBS
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Profile bio
About Jitendra Shinde
• ITIL intermediate service operation certified professional with 12+ years of experience in IT Service Management with extensive knowledge of all the ITIL processes.• Hands on experience in driving Major Incidents as Incident Manager, Stakeholder coordination and Escalation Management, Global Service Desk management in a 24/7 environment• Extensive knowledge in preparing key ITSM reports in Microsoft excel and power point presentation and presenting to the senior management – Weekly, Bi-Weekly, Monthly – KPI trends, SLA breaches, etc. along with the improvement plans/steps.• Extensive hands on experience in performing Data analysis and providing inferences/improvement suggestions to the teams/management as part of CSI activities.• Global support IT manages services, Citrix,Web applications,Mobility,Network and Computer Operations. Strong understanding of IT infrastructure concepts – Applications, Servers, Networks etc.• Working knowledge and experience in Incident lifecycle process, ITSM tool e.g. BMC Remedy , Salesforce, HP IM• Strong customer service approach to dealing with people at all levels, internal and external, experience in working for a Process driven service desk work environment• Team-oriented leader with people management skills and experienced in working with globally diverse teams including offshore/onshore delivery model.
Listed skills include Itil, Incident Management, Active Directory, It Service Management, and 29 others.
Current workplace
Jitendra Shinde's current company
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Ubs
7 roles
Jitendra Shinde work experience
A career timeline built from the work history available for this profile.
Authorized Officer - Quality Assurance
CurrentClient experience & Quality managerIT Service Desk Operation Lead
Jun 2018 - Present
Team Lead
Managed the Local IT Service Desk and staff to provide 1st level technical support software/hardware; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place Technical support IT manages services, Citrix,Web applications,Mobility,Network and Computer Operations. Strong understanding of IT infrastructure concepts – Applications, Servers, Networks Acted as a further escalation point for unresolved or escalated calls Vendor management to follow-up on unresolved laptop hardware related issue until customer satisfaction Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles. Ensured successful resolution for high priority incident within defined service level agreements. Analyzed Incident trends, and recommend and implement actions, with approval, to reduce incidents. Develop and update Incident and Problem escalation procedures, and distribute such procedures to designated authorized users. Prepared various type of daily, weekly, or monthly ITSM case KPI report and keep senior and HQ leads updated about IT helpdesk service progress.
Aug 2016 - Jun 2018
Oct 2014 - Aug 2016
Service Desk Analyst
Service: - Part of the US GFS Asset Management Service Desk Team Escalation Focal / PC Return ControllerSignificant Deliverables:- Managed leased computers for all U.S. Cisco System employees. Implemented Asset Management policies and procedures to all Cisco employees, temps, and contractors: PC Refresh, Return Computer Equipment, Lost or Stolen Computer,Staff Leaving Cisco, Asset Transfers. Support daily team escalations in researching and completing case requirements. Provided customer service to Cisco employees regarding lease information computers. Distributed notifications to employees to return end-of-lease computers and initiate a new lease for a replacement laptop/desktop. Created purchase orders for Cisco employees, temps, and contractors in need of a replacement computers using Oracle IProcurement tool. Reviewed and monitored purchase orders for managerial and financial analyst approvals. Co-ordination with sales team for order status and delivery information. Superior ability to quickly troubleshoot and resolve purchase requisition issues. Assigned and fulfilled case requirement before forwarding to the appropriate assignment group. Assign and initiate cases for IT technician to assist users with hardware issues. Co-ordination with Safety & Security team for Lost or Stolen Computer & Non return asset. Tracked all assets including Cisco RMA and ensure all RMA returned as per vendor policy. Coordinated and validated resolutions with customers. Closed incidents and determined customer satisfaction. Responsible for preparation of Quality Report for 7 team members Additional accountability: To be work on Need Research, PC Refresh &Termination VIP cases. Handled conflict situations and make quick decision while driving incidents
Apr 2012 - Oct 2014
It Service Desk
Jul 2010 - Mar 2012
It Helpdesk Analyst
Jan 2009 - Jun 2010
2 education records
Jitendra Shinde education
Data Analytics Master Course
FAQ
Frequently asked questions about Jitendra Shinde
Quick answers generated from the profile data available on this page.
What company does Jitendra Shinde work for?
Jitendra Shinde works for UBS.
What is Jitendra Shinde's role at UBS?
Jitendra Shinde is listed as Authorized Officer - Quality Assurance at UBS.
Where is Jitendra Shinde based?
Jitendra Shinde is based in Pune, Maharashtra, India while working with UBS.
What companies has Jitendra Shinde worked for?
Jitendra Shinde has worked for Ubs, Huawei Technologies India, Jda Software, Infoactiv Group (Client: Cisco Systems), and Ibm Global Process Services.
Who are Jitendra Shinde's colleagues at UBS?
Jitendra Shinde's colleagues at UBS include Flloyd Rewa and Ethan Harro.
How can I contact Jitendra Shinde?
You can use AeroLeads to view verified contact signals for Jitendra Shinde at UBS, including work email, phone, and LinkedIn data when available.
What schools did Jitendra Shinde attend?
Jitendra Shinde holds Data Analytics Master Course from Iim Skills.
What skills is Jitendra Shinde known for?
Jitendra Shinde is listed with skills including Itil, Incident Management, Active Directory, It Service Management, Service Desk, Troubleshooting, Sla, and Information Technology.
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