Jitendra Singh Tiwari Email & Phone Number

Greater Toronto Area, Canada

Vancouver, British Columbia, Canada

1. Designed API product to enable self-service access to SIEM logs for customers, reducing their dependencies on scheduled reports and generating $90k in subscription revenue for the company2. Introduced goal-based planning for better sprint outcomes by implementing dependency-based prioritization and story splitting, increasing team velocity by 10%

Greater Pittsburgh Area

1. Planned master data management product development by assessing customer needs, identifying capabilities to include, and defining minimum viable product, generating $7M in revenue for the organization2. Spearheaded design thinking with business users to identify user persona, create journey maps, and document pain-points, resulting in product backlog prioritized to fix 80% of user issues in 8 sprints3. Established master data repository of healthcare provider by thorough analysis and trust scoring of source systems, data cleansing and migration, and creating a single source of truth thereby saving $2M from regulatory penalties4. Improved provider data quality by profiling, creating scorecards based on business rules, and transforming, reducing database size by 20% and maintenance cost by 25%

Singapore

1. Managed idea-to-launch of an automated document generation product, through requirement gathering, writing user stories and overseeing implementation, making corporate banking deal closure 50% faster2. Ideated and planned data synchronization strategy between 21 applications to ensure information consistency across the enterprise, leading to optimization of operations support and cost reduction by $1M3. Transformed complex document processing and generation by introducing pre-processing and removing manual intervention, reducing processing time by more than 90% and personnel cost by $300K4. Coordinated with business owners, technical, and quality assurance teams for software enhancements to ensure compliance of new requirements with existing frameworks, leading to a 40% reduction in defects

Singapore, Singapore

1. Oversaw implementation of a system to retrieve economical credit report from a new credit bureau, managing client communication, resource allocation, and stringent timelines, saving more than $500K per year in costs2. Pioneered and launched a company-wide process of quality assurance, leading to better deliverables, rise in Customer Satisfaction Index, and increased revenue of $800K from new projects

Mumbai Area, India

1. Led team of 10 associates to improve transaction processing of core application by 20 times for India’s largest depository by translating legacy application with no reference documentation into modern technologies2. Developed an automated report generation and delivery tool using open-source technologies for various stakeholders, saving more than $100K per year in cost of enterprise license for an automation product3. Analyzed access control lists of internal servers and applications of a Canadian bank to find orphan security groups and streamline new access request process, improving turnaround time for a new request by 20%

Mumbai Area, India

1. Supervised team of 5 to support EOD-BOD processing of custody reporting application for a Fortune 50 bank, raising customer satisfaction to 95%2. Created dashboard to monitor client issues, generate weekly reports, and assess performance, leading to 30% reduction in issue resolution time and enhanced accountability of module leaders3. Liaised with distributed geographical teams for seamless production support between the shifts by developing detailed handover process with matrices, reducing production incidents by 40% and increasing reliability

Master Of Business Administration (M.B.A.)

Bachelor Of Engineering

Higher Secondary