Jitesh Tickoo Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Spearheaded the implementation of advanced automation workflows in Leadsquared CRM, leading to an 80% increase in lead engagement and a 35% rise in sales-qualified leads.• Mentored and educated more than 50 business analysts on the project to improve their abilities and understanding.• Minimized churn by 15% by delivering projects on schedule, providing accurate solutions, guaranteeing smooth account management, and exceeding client expectations• Successfully overcame integration concerns with third-party applications and established customer-specific workflows for Leadsquared CRM.• Ensured over 300 account setups met standards and followed industry best practices.• Worked collaboratively with engineers, designers, and managers in cross-functional teams to incorporate subject matter expertise into projects.• Contributed to the creation of new solutions, as well as more than 50 research and innovation projects.

Bengaluru, Karnataka, India

• Keeping tabs on the status of the project by keeping track of activities, fixing issues, issuing updates, and making recommendations for action.• Created workflow diagrams and charts, researched system capabilities, and drafted specifications.• Setting up the CRM in accordance with the knowledge gathered for over 300 clients across various industries' business use cases• Helped more than 300 clients until the software was set up correctly and the client was using it to its maximum potential.Noteworthy Clients:Flooss Bahrain The Hive Hostels OutLook Finance-Australia

Noida, Uttar Pradesh, India

• Managed a group of 10 business analysts to successfully complete several projects, including one which was an important software upgrade that improved performance metrics by 20%. • Regular team meetings were facilitated to guarantee that project goals, updates, and expectations were communicated clearly. This led to a 25% decrease in misconceptions and delays.• Enhanced cross-functional communication and streamlined the development process in concert with the product management and quality assurance teams, leading to a 10% boost in total productivity.• Utilized abilities associated with project management tools to mentor and assist team members, promoting information exchange and skill growth throughout the group.Noteworthy Clients: • Physicswallah• Paramount Group • Jaypee Brothers• Civil Guruji• Nirog Street• Luxury Ride

India

Noida, Uttar Pradesh, India

• Developed bespoke web solutions suited to the business requirements of over 100 clients in sectors such as education, healthcare, and e-commerce through consultations.• Continually provide clients technical support and maintenance services to guarantee the functionality and stability of their web applications.• Skilled in PHP, JavaScript, CSS, and HTML.• Familiar with PostgreSQL, MongoDB, and MySQL among other database management systems.• Adopted Agile approaches to manage web development projects, arranging sprints, grooming the backlog, and holding daily stand-up meetings• Developed trust and good connections with clients by presenting project proposals and progress reports.• Overcame difficult technical obstacles in web development projects with success, including responsive design implementation and website speed optimization.

India

- Assisted in the planning, designing and execution of projects- Collaborated with team members to contribute to the successful completion of tasks.- Documented processes, procedures, and technical specifications as directed.- Collaborated with cross-functional teams to understand project requirements and contribute to team objectives.- Conducted research on emerging technologies and industry trends.

Master Of Computer Applications (M.C.A.), Computer Science

12, Non-Medical