Jithe Abela Email & Phone Number

Austin, TX, US

CVOR and General OR Circulator

OR Scrub Nurse

OR Scrub and Circulator

• Supervised a team of nurses for disease management and Medicare programs in an offshore organization for healthcare
• Managed employee performance, provided coaching and counseling to staff
• Addressed escalations and patient complaints
• Reported and analyzed team performance to identify and implement continuous improvement plans
• Monitored current and projected future staffing needs to ensure adequate shift coverage
• Reviewed existing business processes to ensure… Show more

Philippines

• Monitored transactions of Disease Management and Medicare Nurses to measure adherence to HIPAA and quality standards
• Reported quality findings by collecting, analyzing & summarizing data
• Reviewed and provided feedback on escalations & patient complaints
• Coached nursing staff on quality performance and mock call sessions
• Identify cause of repeated performance errors by using quality tools
• Created and implemented action plans to improve quality performance & ensure quality… Show more

Philippines

• Provided telephonic assessment and disease management education
• Identified client needs and provides information on possible resources and referrals
• Recommended services for clients using care alternatives available within the healthcare insurance network
• Screened patients for depression using an established screening criteria
• Handled emergency calls for patient in a crisis and would require medical or self-harm intervention=
• Enrolled clients to disease management or… Show more

• Assistant Nurse Unit Manager-OIC, Charge RN
• Orthopedic Surgical Unit and Eye Care Unit