Jitheesh Mohan Pulimoottil Email & Phone Number

Infopark, Kochi

. Lead the team of System Engineers, conducting monthly evaluations and feedback sessions.. Coordinated with engineering, support, and other cross-functional teams to address complex issues raised through escalation tickets, ensuring prompt action and resolution.. Actively worked on escalated L3 tickets, providing expert-level support to diagnose.

Kochi, Kerala, India

• Support team to maintain service level agreements with clients
• Resolving escalated tickets
• Managing and troubleshooting active directory and GPO's (Windows server2012/2016/2019)
• Managing and troubleshooting Microsoft Exchange server/Office 365
• Do research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts
• Perform data backups and disaster recovery operations

Bengaluru, Karnataka, India

• Contribute to the administration and support of all the technical infrastructures supporting the activity of the Service Center.
• Provide expertise to ensure the quality of service on the infrastructure.
• Monitor the evolution of infrastructures by setting up capacity planning to anticipate needs.
• Monitor the maintenance in operational condition through regular reporting.
• Ensure the proper management of access rights, for machines and users, in compliance with the company's safety rules.

Doha, Qatar

• Managing Hyper-V servers, Domain Controller, DHCP Server, BlackBerry CylancePortal and office 365 portal.
• Managing, configuring and troubleshooting Intercard & Cointech Game SystemNetwork including SQL Database Server,
• Transaction Servers, Access Points and Card Readers which are used for Gaming, Amusement, Gift/ Loyalty Cards & Redemption.
• Performing administration of File Server with NAS and administration of 7D DarkRide.
• Managing site to site VPN Service along with administering endpoint system and backup replication software.
• Administering and managing Cisco IP Telephony.

Doha, Qatar

• Administered Microsoft Windows Servers, Microsoft workstations, and Network & Security devices.
• Managed, configured and troubleshot Intercard Network including Database Server, Transaction Servers, Access Points and i-readers which are used for Gaming, Amusement, Gift & Loyalty Cards, Redemption and POS Systems.
• Administered Go-Kart, Bowling, Laser War, 4D Cinema software and managedEndpoint protection system.
• Managed site to site VPN and administered Alcatel IP Telephone system.
• Performed troubleshooting of servers and network devices along with monitoring &troubleshooting backup replication software.
• Maintained Microsoft Dynamics NAV 2009 and administered CCTV, Door access system and FP machines.

Trivandrum

• Managed and administered network along with performing all levels of hardware and software systems support for more than 100 computers.
• Managed and troubleshoot servers, network switches and firewall.
• Performed installation of Operating System, Application software, assembling &general fault finding of software & hardware.
• Configured and troubleshot Wireless network for users and imparted training to fresh recruits.

Kottayam

• Monitored the Local area network environment including Desktops, switches,firewall, access points, internet access and software applications.
• Installed and maintained hardware and software and imparted training to fresh recruits.
• Created user manuals and provided technical support sessions for new employees.