Jitheesh Mohan Pulimoottil Email & Phone Number

Bengaluru, Ka, In

Infopark, Kochi

. Lead the team of System Engineers, conducting monthly evaluations and feedback sessions.. Coordinated with engineering, support, and other cross-functional teams to address complex issues raised through escalation tickets, ensuring prompt action and resolution.. Actively worked on escalated L3 tickets, providing expert-level support to diagnose, troubleshoot, and resolve critical system issues that were beyond the scope of L1 and L2 support teams.. Enhanced the knowledge base and troubleshooting documentation, providing L1 and L2 engineers with quick access to solutions for recurring issues, thus reducing escalation volume.. Provided regular training sessions and mentorship to L1 and L2 engineers, ensuring they were better equipped to handle complex issues without escalating them to higher levels.

Kochi, Kerala, India

• Support team to maintain service level agreements with clients• Resolving escalated tickets• Managing and troubleshooting active directory and GPO's (Windows server2012/2016/2019)• Managing and troubleshooting Microsoft Exchange server/Office 365• Do research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts• Perform data backups and disaster recovery operations• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Managing VM Ware environments and Hyper-V servers• Involved in email migration projects from different platforms to Office 365

Bengaluru, Karnataka, India

• Contribute to the administration and support of all the technical infrastructures supporting the activity of the Service Center.• Provide expertise to ensure the quality of service on the infrastructure.• Monitor the evolution of infrastructures by setting up capacity planning to anticipate needs.• Monitor the maintenance in operational condition through regular reporting.• Ensure the proper management of access rights, for machines and users, in compliance with the company's safety rules.

Doha, Qatar

• Managing Hyper-V servers, Domain Controller, DHCP Server, BlackBerry CylancePortal and office 365 portal.• Managing, configuring and troubleshooting Intercard & Cointech Game SystemNetwork including SQL Database Server,• Transaction Servers, Access Points and Card Readers which are used for Gaming, Amusement, Gift/ Loyalty Cards & Redemption.• Performing administration of File Server with NAS and administration of 7D DarkRide.• Managing site to site VPN Service along with administering endpoint system and backup replication software.• Administering and managing Cisco IP Telephony.• Managing Cisco switches along with configuring, managing and troubleshooting ofNVR and cameras.

Doha, Qatar

• Administered Microsoft Windows Servers, Microsoft workstations, and Network & Security devices.• Managed, configured and troubleshot Intercard Network including Database Server, Transaction Servers, Access Points and i-readers which are used for Gaming, Amusement, Gift & Loyalty Cards, Redemption and POS Systems.• Administered Go-Kart, Bowling, Laser War, 4D Cinema software and managedEndpoint protection system.• Managed site to site VPN and administered Alcatel IP Telephone system.• Performed troubleshooting of servers and network devices along with monitoring &troubleshooting backup replication software.• Maintained Microsoft Dynamics NAV 2009 and administered CCTV, Door access system and FP machines.

Trivandrum

• Managed and administered network along with performing all levels of hardware and software systems support for more than 100 computers.• Managed and troubleshoot servers, network switches and firewall.• Performed installation of Operating System, Application software, assembling &general fault finding of software & hardware.• Configured and troubleshot Wireless network for users and imparted training to fresh recruits.

Kottayam

• Monitored the Local area network environment including Desktops, switches,firewall, access points, internet access and software applications.• Installed and maintained hardware and software and imparted training to fresh recruits.• Created user manuals and provided technical support sessions for new employees.