Jithender Reddy Email & Phone Number

I’ve completed my BCom and MBA, and while my background is rooted in business, I've found a real passion for technology. Now, I’m focused on transitioning into the IT field & I’m excited about the opportunity to combine my business knowledge with my growing skills in tech to create impactful solutions. I’m a quick learner and eager to dive deeper into software development, ready to take on challenges and contribute to innovative projects.

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  Ta Customer Operations Representative L2 - Gss Usa

  Franklin Templeton

  May 2019 - Feb 2021 - Hyderabad, Telangana, India

  1. Conducted comprehensive training and provided guidance on various doc types for peers and also mentored new teammates. 2. Engaged with US-based customers, ensuring exceptional client service.3. Managed The Bancorp bank requests for Shareholders' pledged accounts at Franklin Templeton.4. Oversaw VIP shareholders' accounts for investments, exchanges, redemptions... etc., ensuring seamless transactions and exceptional service.5. Executed thorough quality analysis on various transactions. Research and resolve exceptions, incorrect transactions and issues 6. Actively participated in team meetings to discuss process updates and error trends and more.