Locaguide International Pte Ltd is a privately owned travel technology firm headquartered in Singapore. We have developed a leading-edge holiday management platform for travel companies to co-create memorable experiences for travellers.We understand the challenges faced by principle product owners and the need of an ever-evolving traveller. Our goal is to bring together travel agents, tour operators and other travel service providers onto a single platform with the objective… Show more Locaguide International Pte Ltd is a privately owned travel technology firm headquartered in Singapore. We have developed a leading-edge holiday management platform for travel companies to co-create memorable experiences for travellers.We understand the challenges faced by principle product owners and the need of an ever-evolving traveller. Our goal is to bring together travel agents, tour operators and other travel service providers onto a single platform with the objective that every touch point is simplified through technology to deliver an enjoyable and memorable experience to a traveller. We integrate all the fragmented travel elements and deliver a unique and tailor-made itinerary, making our partners profitable and their customers exceptionally happy. Show less

Program and Project Management with a specialty in Business Intelligence & Visual Analytics. Providing leadership and initiative to ensure services, delivery, research and project expectations were met or exceeded- Strategic planning and roadmaps- Project management- Leadership and mentoring- Practical ingenuity -- skills in planning, combining and adapting- Executive level presentations- User interviews/workshops- Business case development- Business… Show more Program and Project Management with a specialty in Business Intelligence & Visual Analytics. Providing leadership and initiative to ensure services, delivery, research and project expectations were met or exceeded- Strategic planning and roadmaps- Project management- Leadership and mentoring- Practical ingenuity -- skills in planning, combining and adapting- Executive level presentations- User interviews/workshops- Business case development- Business Intelligence/Data Visualisation design- Business, data and systems analysis- Expertise applying Life Cycle Development methodologies Show less

- Responsible for the successful implementation of various BI and Analytics Solutions and helping organization CXOs to establish strategic plans and objectives for the organization and to our clients.- Managing a team of Business Analysts and Data Modelers, involved in building business intelligence, data visualization dashboards and analytics solutions to complex business problems.- Played a significant role in formulating the BI and Analytics function within the organization –… Show more - Responsible for the successful implementation of various BI and Analytics Solutions and helping organization CXOs to establish strategic plans and objectives for the organization and to our clients.- Managing a team of Business Analysts and Data Modelers, involved in building business intelligence, data visualization dashboards and analytics solutions to complex business problems.- Played a significant role in formulating the BI and Analytics function within the organization – conceptualization, hiring, training, identification and deploying the right technology.- Integrating BI & Analytics with Omni Channel, Advanced Tableau Visualization through R Server integration, BI Projects executed on Radian6 Social Media data and Salesforce Data using - Working closely with the IS team in building a comprehensive Data Models (for internal organization needs) with near real time data integration with a wide range of data sources.- Developing a ROI model from a BI and Analytics function by formulating KPIs to consistently track and measure the financial impact of the existing BI and Analytics function. Show less

- Responsible for formulating and deploying Analytics framework on User Experience Testing and providing analytics support for Telecom Operators, Mobile Applications and Device Manufacturers.- Successfully deployed a BI and Analytics platform with visual analytics using Java D3 for User Experience Testing.- Set up an internal analytics team to cater to the needs of SBUs of the organization through internal training and on the job training.- Responsible for running improvement… Show more - Responsible for formulating and deploying Analytics framework on User Experience Testing and providing analytics support for Telecom Operators, Mobile Applications and Device Manufacturers.- Successfully deployed a BI and Analytics platform with visual analytics using Java D3 for User Experience Testing.- Set up an internal analytics team to cater to the needs of SBUs of the organization through internal training and on the job training.- Responsible for running improvement projects across processes and locations to moderate cost or enhance revenue. Show less

- Managing a team of 30 Quality Analysts, along with 3 Asst Managers and 2 Quality Leads- Responsible for Site Quality Function being a member of Site Management Team- Managing all three segments of Quality Function – Transaction Quality, Process Excellence and Compliance- Responsible for mentoring all process improvement projects that are initiated within the site- Implementing QPO (COPC Recommended way of Transaction Monitoring) across different sites for various… Show more - Managing a team of 30 Quality Analysts, along with 3 Asst Managers and 2 Quality Leads- Responsible for Site Quality Function being a member of Site Management Team- Managing all three segments of Quality Function – Transaction Quality, Process Excellence and Compliance- Responsible for mentoring all process improvement projects that are initiated within the site- Implementing QPO (COPC Recommended way of Transaction Monitoring) across different sites for various processes.- Drive process to reward in accounts where there an opportunity to generate variable payout by over achieving Business and Qualitative metrics. Show less

Kochar Infotech is going through cultural change & market demand . So Kochar has decided to implement Process Excellence and compliance . So team has been founded for the culture change and i am feeling proud to be in the implementation of this Group and work with great leadership.

Manage defined support services including planning, development, implementation, and maintenance of assigned team.Manage a team of 25+Manage attendance, utilizing effective schedulingAnalyze individual, performance on a regular basis depending on SLA, perform root cause analysis and develop corrective action plans.

Managing Quality function for Bangalore, Chennai and Kolkota Locations