Jithesh Jayadevan Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai United Arab Emirates

● Maintained a team focusing on retention and complaints, ensuringfirst call resolution and superior customer experience.● Maintained best in class retention rates and continued to mitigatecustomer attrition.● Achieve sales volumes and targets and contribute to the bottom-line profitability of the division and the bank. ● Manage end to end the customer management workflow.● Work closely with the CRM and product managers to ensure customer cases are identified and flagged and responded too.● Be responsible for the management and performance of the Customer Relations or Client Retention team.● Work with a wide range of internal business partners to help them understand how to interpret the Customer data including Sales, Marketing, Customer Support, Product, Finance and IT● Responsible to audit claims to verify accuracy and compliance. Establish tracking and reporting methods for internal use and distribution to Field team. ● Provide floor support to the team members to enhance their performance leading to better customer service. ● Conduct monthly and yearly performance analysis, create reports to present the same to the team leader.● Customer Relationship Management by suggesting appropriate solutions and routing the queries through concerned departments. ● Detailing of products and services including customer counselling.● To direct customers to other services and products available to meet their needs and generate business.● Give awareness on product and policy knowledge and implementing them at all times.● Cross selling of various personal banking products like Balance Transfer, Cash Transfer, EPP and other card portfolio products.● Perform strong negotiations with decision makers.

Dubai, United Arab Emirates

Bachelors, Business Administration, Management And Operations

Education record