 Managing company's relationships with clients Single point of contact with client and project management team Planning and implementing/coordinating business process by identifying the requirements of the client Handling various activities of the project like:  Information gathering  Analysing and research  Strategy planning Documenting the functional/ business requirements Project execution Working with colleagues to devise an advertising… Show more  Managing company's relationships with clients Single point of contact with client and project management team Planning and implementing/coordinating business process by identifying the requirements of the client Handling various activities of the project like:  Information gathering  Analysing and research  Strategy planning Documenting the functional/ business requirements Project execution Working with colleagues to devise an advertising campaign that meets the client's brief and budget Media planning and media buying Handling budgets, managing campaign costs and invoicing clients Ensure the timely and successful delivery of our solutions according to customer needs and objectives Resolving potential problems at an early stage Maintaining strong business relationship with clients Training, developing, and monitoring junior team members Managed digital and offline campaignsKEY ACHIEVEMENTSHandling major campaigns for clients; planning to execution Handled celebrity management Pre-production - Creative ideation & concept development, budget planning Shoot coordination - Coordination with model, photographer and production team etc. Post production - Coordination with internal post production team and the client for the final output Media planning and final execution in different media like, television, radio, print, digital, OOH etc. Show less

 Managed the advertising and event management departments Meeting and liaising with clients to discuss and identify their advertising requirements Together with agency colleagues, present the campaign ideas and budget to the client Liaising with, and acting as the link between, the client and the advertising agency Maintaining strong business relationship with clients Making pitches, along with other agency staff Event Mangement  Managed the overall… Show more  Managed the advertising and event management departments Meeting and liaising with clients to discuss and identify their advertising requirements Together with agency colleagues, present the campaign ideas and budget to the client Liaising with, and acting as the link between, the client and the advertising agency Maintaining strong business relationship with clients Making pitches, along with other agency staff Event Mangement  Managed the overall planning and execution of the event  Supervised the creative team to conceptualize for a range of events  Responsible for revenue generation and encouraging repeat business  Managing relationship with sponsors, liaise with artist, clients, vendors & departments Show less

 Resolving customer queries, sales/service issues and responding to customer complaints Ensuring turn-around time to make existing customers satisfied Customer satisfaction tactics and grievance redressal Ensuring customer feedback to assess quality of service Preparing reports pertaining to customer response against offers Cross-selling of all asset products, CASA, Credit Card and Insurance Training and nurturing new recruits