Jithin Nk Email and Phone Number

• Possessing over 16 years of experience in digital enablement and knowledge management within the IT industry, currently working as a Sr. Project Manager at Dell Technologies• Spearheading the Virtual Assistant (BOT) Strategy & Planning for Dell EMC ISG Portfolio, transitioning customer contacts to digital platforms and enabling self-service options.• Leading the work order automation project, allowing customers to automate part dispatch without requiring agent assistance.• Leading the project focused on identifying trending issue types using AI and ML algorithms, resulting in the creation of comprehensive knowledge documents and YouTube videos to streamline resolution processes.• Excellence in managing end-to-end program/project planning & implementation from scope management, activity sequencing, effort & cost estimation, risk analysis to quality management in line with the guidelines & norms• Implementing stakeholder management strategies, resulting in- an improved collaboration and alignment across teams, and leading the development and implementation of a customer-centric validation strategy, enhancing product performance and customer satisfaction• Leading digital transformation initiatives for customers across a wide range of industries and implementing a target operating model that leveraged new business enablement, reducing costs and streamlining operations to ensure competitiveness in a global market• Displaying excellence in providing digital advisories/consulting, devising digital strategy/roadmap for end-to-end transformational engagements• Proven track record in driving KCS implementation, Virtual Assist, Content Management, Self-Help, Multimedia, and Translation Strategy• Expertise in implementing Agile/Scrum Methodologies, possessing broad technical knowledge of application design, architecture and application integration• Track record of producing technical & business feasibility studies for project ideas right from collecting project requirements, metrics documentation, project briefs, end-stage reports and progress reports• Managing the full integration of content from creation to execution including production, programming & creative scheduling across all digital and social platforms• Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence