Jithin Thomas Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

• Managed all phases of project from requirements gathering to successful go-live
• Developed detailed project plans, timelines, and budgets to monitor progress of projects
• Deployed and configure applications, assisted with onboarding customers in SaaS applications, migrated and verified data, and upgraded application/database
• Identified creative workarounds to meet requirements without the development of custom code

Houston, Texas Area

• Deployed and configured oil and gas measurement applications in On-Prem & SaaS UAT and PROD servers as per customer requirements
• Developed detailed project plans, timelines and budgets to monitor progress of projects
• Partnered with customers to obtain business and technical specifications and generate clear requirements and test case factoring in all system areas
• Trained customers on the application and provided detailed documents to ensure business user’s proficiency
• Managed international clients and colleagues and managed budget, schedule and communications
• Troubleshoot and solved critical issues reported by customers

Houston, Texas Area

• Improved overall quality of FLOWCAL application by leading companywide All-Hands Testing efforts which led to identify over 50 defects per release cycle
• Established QA processes in the maintenance/patches team which resulted in a shift-left mentality among QAs and were able to release patches on time
• Executed relevant automated tests against feature branches and minimized the introduction of new defects into production environment by 95%
• Assisted in the creation of Test Coverage Map and made recommendations to expand/update it to include new features
• Created a standard for test plans/cases to be easily migrated to Test Coverage Map to reduce test case backlog
• Reviewed and gathered functional requirements to create test plans, test cases, test data and expected results for defects and enhancements in the application

Houston, Texas Area

• Optimized data collection procedures and generated SQL reports on a daily basis to support Development Officers to raise gifts
• Performed filtering and sorting using Microsoft Excel, formulated VLOOKUP, Pivot tables, and other MS Excel functions
• Utilized Advance Operations Manager, an in-house tool to track and analyze data integrity in the database
• Assisted Advancement Reporting Analysts with client data requests including the development of script-based reports using Oracle SQL Developer and enforce technical solutions based on business processes

United States

• Assisted System Administrator with software deployment, power management and patching using SCCM to ensure all computers on campus remained up to date
• Troubleshoot client connectivity and package installation issues by analyzing corresponding logs

Houston, Texas Area

• Assisted Technology department with general IT support for local users
• Troubleshoot problems on individual PCs, install and set up new hardware and software, and pushed software patches to local computers to keep them up-to-date

Houston, Texas Area

Bachelor Of Science (B.S.), Computer Information Systems

Activities and Societies: American Information Technology Professionals (AITP)

Education record

Completed state required core courses