• Working as a project manager for Volkswagen• Responsible for imparting Training to Dealer Team , execute the campaign & monitor the performance. • Indeed to visit each workshop within that city and monitor the implementation level of campaign and related activities ( visit schedule to be decided in consultation with Regional Team • Responsible for sustenance of CSS/CSI score in dealerships• Assuring dealerships adhere to SOPs in wake of increased load • Responsible for a. Training Dealer Manpower on the pre-defined Campaign Process b. Monitoring the Process Adherence Levels & related KPIs, c. Generate MIS as per the VW Aftersales templates and provide feedback to respective Regional teams on Daily /Weekly/Monthly basis• Communication to client-OEM will be through E mail / Mobile • Have to lead a campaign, also have a holistic view to understand various activities in day to day workshop operation, and need to understand the bottlenecks involved