Jithin Vijayan Email & Phone Number

United Arab Emirates

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Performing daily payments operations: supervision of all payments‘ flow and required approvals, dealing with rejections and declined transactions• Processing and investigating of transaction errors• Performing daily/weekly/monthly Nostro accounts reconciliations• Communicating regarding customers‘ payments with the different payments’ providers and related 3rd parties• Ensuring payment related issues are resolved quickly and efficiently and if needed escalated• Investigating of transactions inquiries• Recalling or amending payments if requested• Dealing with Vostro Bank Enquiries.• Producing payments reports• Analyzing reports and trends to constantly improve payments operation• Interacting and communicating with other units to ensure smooth and effective operation• Participating in the continuous improvement process• Dealing with exceptional requests for customer satisfaction• Performing other duties and responsibilities as assigned by the management• Assisting with the development, implementation, and maintenance of payment products and infrastructure

Abu Dhabi, United Arab Emirates

* Delivered prompt, accurate and excellent customer service.*Supervise a teller line that processes a variety of financial transactions including withdrawals, deposits, and loan payments. *Ensure that tellers are trained and complied with all regulatory and security polices and procedures.*Assist tellers with more complex tasks, approve exception transactions, backs up tellers and perform teller duties as needed. *Arranging cash deposit by maintaining a minimum balance of cash for the branch operation*Handling remittances to different countries across the globe.Perform sales and purchase of foreign currencies.*Registering companies for the payment of salaries through Wage Protection System.*Making sure the customer complaints such as cancellations and amendments are resolved in timely manner.*Managed marketing campaigns to generate new business.*Marketing and cross selling of International Travelez Card to customers.

Cardiff, United Kingdom

*Assessing issues faced by the customers with the company’s products and services.* Monitor and tracking customer complaints in the system.* Assigining jobs for engineers and allocating them to fix the customer complaints.* Initiating and implementing corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained. * Prepares customer service summary reports. * Managing Sales Process. * Marketing and upselling our various products to existing customers.

Master Of Business Administration - Mba, Mba

Bachelor Of Commerce - Bcom, Business/Commerce, General

Higer Secondary