Jithin George Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Tools and technologies used for business process: Customer Relationship Management (CRM Dynamics 365), Jira, VisioKey Responsibilities:- Currently handling business process improvement projects by analyzing the current workflow processes and identifying areas for accuracy and improvements.- Customer Contract management – create quotations, expenditure.

Toronto, Canada Area

• Tools and technologies used for business process automation: Inovatec, Shaw, Origenate, Jira
• Audited post approval documentations to ensure documentation and approval comply to the standard operational procedures closely in association with the compliance quality control.
• Analysed customer payments schedule prior to posting online and cheque payments and inputted payment information in their respective accounts.
• Evaluated customer profile prior loan funding and discharged liens.
• Validated daily payments in RBC and posted payment transactions.
• Effectively coordinated with inter-departments to address queries and action requests.

Dubai, United Arab Emirates

• Tools and technologies used for business process automation: FinnOne Customer Acquisition System (CAS), Loan Management System (LMS), Track-soft, AS400, Intranet, SharePointKey Responsibilities:
• Process Improvement - Proposed effective ideas that increased credit applications processed per day by 33% and decreased errors by 40% by eliminating process redundancies.
• Managed a team of credit associates, ensured SLA’s and Turnaround Time (TAT) are met, monitored team’s KPI to track individual performance and schedule trainings when necessary.
• Mentored new hires, task allocation, generated daily/monthly volume & discrepancy report, ensured Turn-around-time are met and validated processed cases to ensure quality assurance.
• Analyzed credit lending applications by calculating Total Debt Service Ratio (TDSR) through Income validation, down-payment validation, and other liabilities validation, to evaluate client’s creditworthiness through.
• Screened customer accounts - cash flow behavior, repayment history, to ensure lending is acceptable within credit policies and compliance standards.

Dubai, United Arab Emirates

• Ensured completion of post-approval documents based on the outlined approval conditions set by the underwriter, validated insurance documents, registered mortgages, validated cheques, validated KYC documents prior.
• Prepared loans for funding including but not limited to: Validation of loan finance amount using a combination of automation and manual checks; Validation of total wire amounts, including loan amortization &.
• Ensured timely and accurate reviewing of the approved loan files in the financial management system, validated all loan applications that are expected to be on the funding schedule and ensured that the data is accurate.

Post-Graduate Certificate, International Business/Trade/Commerce

Bachelor Of Business Administration - Bba, Business Administration And Management, General