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Jithin Roy is listed as Business Unit Head | Ed-Tech Innovator | Strategic Growth Leader at CYBROG, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Jithin Roy.
Jithin Roy previously worked as Repayment & Collections Manager | Optimizing Financial Recovery & Customer Retention at Byju'S and Customer Success Manager | Championing Customer Satisfaction & Retention at Byju'S. Jithin Roy holds Bachelor Of Technology - Btech, Information Technology from Rajagiri School Of Engineering And Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039.
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With a Bachelor's in Information Technology and 8+ years of experience in Business Development, Sales Strategy, Growth Initiatives, and Process Improvement across Pan India, I have developed a strong expertise in driving business success.I began my professional journey as a Co-Founder of THE PARAMPARA, an online auction platform connecting over 1,000 Indian artists with global art collectors and investors. This experience taught me to turn challenges into opportunities, emphasizing the importance of understanding all aspects of a business to build a sustainable company.My learning journey at BYJUS over the past 6.5 years has been a transformative experience, where I’ve collaborated with cross-functional teams to refine my skills in strategic thinking, innovation, and driving results-oriented growth.Key Areas of Expertise :🔑Presales, Sales & Renewals🔑Onboarding & Training🔑Customer Service & UX Improvement Strategy🔑Retention & Renewals🔑Repayments & Collections🔑Data Analysis & Business Strategy🔑P&L Management & Financial Strategy
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Dubai, United Arab Emirates
With over 9 years of experience, including 6.5 years in Ed-Tech, with a proven track record in driving innovation and growth. Currently leading the UAE operations for 90+ My Tuition App, I focus on setting a foundation for a thriving, inclusive, and forward-looking education system that prepares and supports every learner to excel.🔑Business development and.
Bengaluru, Karnataka, India
🔑 Led and managed the collections process for 149,000 customers, consistently recovering an average of $25,00,000 in overdue payments per month.🔑 Supervised and mentored a team of 60 multilingual collectors across the country, driving performance through training, goal setting, and motivation.🔑 Collaborated with finance, customer service, and legal teams.
Bengaluru, Karnataka, India
🔑 Managed the central team to handle 100000 enrolled customers nationwide, ensuring consistent and effective support.🔑 Achieved 95% customer retention through proactive engagement and account management.🔑 Improved renewal rates by 20% with early identification of at-risk accounts and tailored retention strategies.🔑 Reduced average response time by 50%.
Kerala, India
🔑 Led a 60-member team, driving strategies that resulted in a 22.7% revenue growth in 6 months.🔑 Oversaw operations and implemented initiatives, boosting team performance by 30%.🔑 Conducted market research and analysis, providing insights for strategic planning and growth.🔑 Enhanced collaboration between retention, customer experience, and pre-sales teams.
Kerala, India
🔑 Engaged 1,000+ customers nationwide, delivering presentations and consultations.🔑 Generated ₹2.5 crore in revenue with a <10% cancellation rate and 30% client retention.🔑 Proficient in CRM tools (Lead Squared, Salesforce) for managing customer relationships and reports.🔑 Proficient in Google Workspace for data analysis, creative tasks, and reporting.
Kerala, India
🔑 Launched a platform for artists to showcase, sell, and auction artworks globally, integrating 1000+ artists.🔑 Positioned SILVER PEACOCK as the country’s first e-commerce platform for auctioning Indian artworks.🔑 Secured ₹10 lakh as seed funding.🔑 Built partnerships with art institutions and influencers to enhance credibility and reach.🔑 Organized events.
Activities and Societies: Represented the college basketball team in university championships from 2011 to 2015. Organized ABHIYANTHRIKI.
Activities and Societies: Captain of the School basketball team (2009–2011) Competed in State-level basketball championships (2008–2011).
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Jithin Roy works for CYBROG.
Jithin Roy is listed as Business Unit Head | Ed-Tech Innovator | Strategic Growth Leader at CYBROG.
Jithin Roy is based in Dubai, United Arab Emirates, United Arab Emirates while working with CYBROG.
Jithin Roy has worked for Cybrog, Byju'S, and Silver Peacock Ecommerce Private Limited.
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Jithin Roy holds Bachelor Of Technology - Btech, Information Technology from Rajagiri School Of Engineering And Technology, Rajagiri Valley P.O, Kakkanad, Kochi- 682 039.
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