Service Manager
CurrentI am a dedicated Service & Facility Manager with a proven track record of driving profound operational improvements and enhancing customer satisfaction within the aged care sector. Over the years, I have meticulously managed budgets, consistently steering my company towards profitability. Key achievements include:🔹 Financial Stewardship: Successfully maintained profitability year-on-year through careful budget management and strategic financial planning.🔹 Operational Excellence: Improved KPIs and strengthened customer relationships, resulting in zero unresolved complaints and a significant decline in medication incidents from 40% to a mere 1%.🔹 Employee Development: Achieved 100% staff training compliance, fostering a skilled workforce that enhances service delivery and operational efficiency.🔹 HR Leadership: Recognized for exceptional HR management and recruiting practices, consistently attracting and retaining highly skilled personnel.🔹 Patient-Centric Approach: Diligently ensured patient satisfaction by maintaining a meticulous focus on quality care and compassionate service delivery in every aspect of aged care.I am passionate about leveraging my expertise to drive positive change, enhance operational outcomes, and inspire teams to achieve excellence in the care sector. Let's connect to explore opportunities for collaboration and advancing quality care standards.