Jithu Mathew Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Worked as Support Engineer – ICT & Cloud Solutions from November 2019 to November 2020 also worked two month in Amadeus, BRS School, NMC Hospital and ADNOC• Provide support to the client regarding updating Windows 7 to windows 10.• Providing email support to the client for office365, G suite and dedicated/shared email.• Providing Desktop Level and Network Level Support to AMC clients.• Installation and configuration of network printers• Email configuration in application as per customer requirement.• Solving email client related issues.• Client System setup and maintenance.• System and Email backup.• Monthly maintenance for AMC client.• Ensuring that the PC’s protected with Antivirus and Servers are with proper backup etc.• Delivering constant support for installation & administration of various range of servers, applications, desktops, laptops & peripherals, database, and security.• Ensuring that IT systems, applications, and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines, & instructions• Monitoring: Warranty/AMC details to notify necessary contract renewals, service provider, contract review and re-negotiation, and contract performance. Project budgets; tracking expenses and project budget; managing project related changes; identifying issues & risks and developing contingency plans.

Abudhabi

• Providing Email support to clients in various platforms like G-suit, Office365, Rackspace emails, Dedicated/Shared hosting and Email client and outlook troubleshooting.• Managing admin account of clients for G-suit, Office365 and Dedicated/Shared email hosting.• Email migration for G-suit and Office365.• Managing web hosting in various platforms like Dedicated/Shared hosting.• Managing Domain and DNS setup.• Provide training for CMS website.• Managing SMTP services.• Managing File manager.• Domain configuration for web and email hosting.• G-suit, Office365 and Dedicated/shared email hosting account management.• SMTP, newsletter setup and support.• Client System setup and maintenance.• Email backup and archiving.• Implementing the IT infrastructure for clients and Deployment.• Providing Server Level, Desktop Level and Network Level Support to AMC clients• Installation and configuration of network printers• Pc setup, adding to the domain and printer setup.• VPN configuration.• Managing backups and Recovery using professional backup software.• Installation and configuration of Enterprise Antivirus solution Symantec cloud Hosted End point protection, McAfee End point Protection, Kaspersky, Malware bytes.• Managing Google AdWords.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Education record

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering