Jitendranath Bhatt, Scrum Master, Psm® Email & Phone Number

Kochi, Kerala, India

Kochi, Kerala, India

As Scrum master was involved in managing the day-to-day engagement of the scrum team. Chair key scum ceremonies like daily scrum/huddle, sprint plant, Sprint review, and Retrospective. Liaising with the product owner to perform backlog grooming, and scope the stories required by the sprint. Point of contact for all domain-related queries, and Management SPOC for the development team. Well-versed in ITIL framework, methodology & management across projects – INCIDENT, CHANGE, PROBLEM, KNOWLEDGE & ESCALATION Management. Key Member of the SME (Subject Matter Expert Forum) & CAB (Change advisory board). Planned, Executed & Monitored audit and security compliance requirements. Well-acquainted with the Software Development Life Cycle (SDLC) and Knowledge of ISO and CMM processes. Actively involved and managed in quality planning assurance and management. Business and Management reviews, Communications plan, Metrics Reporting, Operations leadership and Delivery for mission-critical projects. Single Point of Contact for the client in regard to regular sustainment of operations, requirements gathering, application enhancements, reporting to management, continuous service improvement etc. Act as liaison to Business for incidents that have a serious business impact. Ensure resolution of complex issues and provide deep technical analysis for issues. Proactively identify appropriate risk and mitigation strategies to support acceptance of changes to an application. Sound knowledge of Banking and Insurance Domains.

Chennai, Tamil Nadu, India

Well-versed in ITIL framework, methodology & management across projects – INCIDENT, CHANGE, PROBLEM, KNOWLEDGE & ESCALATION Management.Planned, Executed & Monitored audit and security compliance requirements. Well-acquainted with the Software Development Life Cycle (SDLC) and Knowledge of ISO and CMM processes. Actively involved and managed in quality planning assurance and management. Single Point of Contact for the client in regard to regular sustainment of operations, requirements gathering, application enhancements, reporting to management, continuous service improvement etc. Business and Management reviews, Communications plan, Metrics Reporting, Operations leadership and Delivery for mission-critical projects. Act as liaison to Business for incidents that have a serious business impact. Ensure resolution of complex issues and provide deep technical analysis for issues. Proactively identify appropriate risk and mitigation strategies to support acceptance of changes to an application. Possess organizational, time management, Interpersonal, Analytical, Conceptual, Presentation & Communication skills. Highly experienced in working with customers, clients & teams across geographies, regions, cultures, etc. Flexible and versatile to adapt to any new environment and work on any project. Experienced in working and managing Mission Critical Applications that directly affect the Company’s Revenue. Effectively and efficiently performed the delivery lead/project management roles and responsibilities for multiple corporate customers.

Chennai, Tamil Nadu, India

Handle the currency option settlement desk for North America Coordination with the trade desk and brokers on the booking of trades. Handle investigation and reconciliation for the non-settled trades. Setting up offshore back-office operations. End-to-end responsibility for the delivery and day-to-day operations from offshore. Responsible for the development team, project implementation, and release management. Query handling and experience in working with customers and client partners through Service Now and Jira Tickets. Quarterly projection and preparation of SOW (Statement of Work) for the project. Management reviews, Process initiatives, Service improvement plans & Escalation management. Reference Database Management for the internal use of the bank Was responsible for monitoring inflows and outflows of swift messages.

Master Of Business Administration - Mba, Finance And Systems

Diploma In Business Analysis

Bachelor Of Commerce - Bcom

Bachelor Of Information Technology