Jithu Jalal Email & Phone Number

Dubai, AE

Abu Dhabi Emirate, United Arab Emirates

* Quoting and covering in foreign exchange spot, forward and swap markets.* Form views on currency movements and advises customers. * Run multiple positions and monitor the movements in various currencies simultaneously.* Handle high volume forex transactions in volatile markets.

Dubai, United Arab Emirates

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximise results and achieve peak performance levels.

Dubai, United Arab Emirates

• Negotiating & purchasing of the goods from both local and international suppliers
• Negotiate and reduce freight costs of goods to maximise realisation
• Produce and maintain a supplier price history database to capture and assess the supplier’s service, quality and price performance
• Development of new suppliers to ensure there are at least 2 alternate sources of supply for each item

Sharjah, United Arab Emirates

• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensuring high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Report on buying trends, customer needs, profits etc

Dubai, United Arab Emirates

• End to end responsibility of entire branch operation(business development (primarily)operation and other support functions)
• Detailed Knowledge of revenue recognition,budgeting and forecasting
• Business reporting to top management
• Ensure business relation with business associates to keep to intact to ensure KPI achievement
• Directly responsible for managing branch sales officers, download targets, attend to escalation calls and develop the team to achieve and exceed team performance bench mark
• Identifying new markets

Abu Dhabi, United Arab Emirates

• On boarding Customers with proper KYC and providing Customer service on priority basis
• Overseeing and assessing customer service staff activities
• Staff handling & Roster management
• Transaction Monitoring
• Creating and implementing AML frameworks
• Acting as a first point of contact for compliance concerns

Abu Dhabi, United Arab Emirates

• Handling Customers including Individual, Corporate and WPS.
• Cash Handling including Forex & Cheque Management (Remittances and WPS).
• Cross border payments.
• Cross selling different products (Savings & Non Savings) by understanding customer needs and profile.
• On boarding Customers with proper KYC and providing Customer service on priority basis.

Kottayam Area, India

• Provide information and referrals about legal resources and other community resources.
• Assist clients in safety planning, identifying options, and problem-solving
• Provide client-specific advocacy to meet identified client needs, such as contact with other service providers, law enforcement, and others.
• Assist clients in filling out restraining order paperwork, filing, and attending injunction hearings.
• Provides support, information, advocacy, and court accompaniment to victims of domestic abuse, including assistance with restraining orders, civil and criminal hearings, and legal referrals.

Kochi, Kerala

• Answer phones calls/email/faxes and letters and provide excellent customer service in a timely and efficient manner
• Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
• Ensure accurate call comments are entered and appropriate information is provided in escalated calls.
• Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
• Collaborate with team members on knowledge transfer, support policies, procedures and standards
• Provide essential hardware and software support through phone to US and Canadian customers