Jithul Thomas Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

• Managing Windows servers- 2012R2, 2016 and 2019 • Virtualization: -Hyper-V, VM ware • Handling the Active directory (500 plus users), group policy • Managing Firewalls, FORTIGATE 100D, 50E and 100E, 80F• Backup system: - QNAP and Acronics. • Hands on experience on office 365 email subscription• Network Switches- core switch HP E5406 j8697A, HP 2920-24G+PoE, HP 2530, 2610, and 2650 Unify switches, unify controller, and unify access point • Handling the Avaya IP Phones in Avaya 450 system, Bit voice system (call center)• Experience in network printer, printer server.• Installed and maintained client network and workstations, ranging from very small (3 Workstations) to large (100 +workstations) • Performed all systems administration duties, including configuration and maintenance of Network services such as WINS, DHCP, DNS, on Windows environments• Handling the CCTV related issues and experience in IP TV middleware systems. • Follow up with Vendors, Quotation, Budget, AMCs etc. • Good knowledge in opera, SUN & Sun Vision, Samsotech Passport Scanners, FMC application• Paylite’ (HR), Micros (F&B), Vincard (Door Lock)

Bengaluru, Karnataka, India

• Following ticketing system and closing the tickets as per SLA • Installing and maintaining the server 2008 R2 and 2012 R2• AD management –configuration of Domain controller ,additional DC and child DC configuration • user profile creation and maintaining in active directory ,password reset, AD unlock• Applying the Group policy in user accounts and user groups • Troubleshooting and supporting the Microsoft office applications-2007,2010,2013• Supporting the RSA-secure id related issues• Installing and troubleshooting the VPN related issues• Supporting the customer via call, TeamViewer and Lyc • Sending day to day ticketing reports and maintaining excel reports

India

• Project Co-ordination, managed up to 4 team (16 members)• Attending escalation and handling desktop and laptop related issue.• Configuring and Troubleshooting System Hardware Devices• Troubleshooting Desktop and LAN related issues• Installation of project related VPN and troubleshooting• Antivirus(Symantec and MacAfee) installation and troubleshooting• Outlook configuration and troubleshooting • Changing, Configuring and managing Project VLAN’s on L2-Switches• VoIP related issues troubleshooting and configuration • Maintaining all the system related devices like printers, Modems, Scanners