Duties and Responsibilities• Part of market operations teams responsible for managing the platform for institutional clients.• Mapped process activities to identify shortfalls and develop solutions to rectify operational inefficiencies.

Duties and responsibilities• Managed quality assurance program including on-site evaluations, internal audits and customer surveys.• Developed team communications and information for meetings.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Monitored social media and online sources for industry trends.• Worked with software developers, agile innovators, effectuationists, design thinkers, software architects and those experience help me to learn more about the technologies, strategy development in the software industry, managing innovations, development of operations models and revenue models.