Jitin Thekkiniyedath Email & Phone Number

Logistics software professional with a proven track record of success in customer support, team leadership, and project management. I began my career as a Software Support Executive, passion for learning, dedication, keen observation and patient listening were some of key traits which helped me quickly adapt to the role, gain confidence of customers and excel in various desktop applications and logistics software solutions, It also helped to develop fundamental understanding about working of various software and also gaining wider insights about Customs Clearing, ICEGATE, Freight Forwarding, Accounting.The problem solving skills, Unique Training techniques, Knowledge Sharing and the inclusiveness propelled me to leadership role. The Team leading abilities and the constant desire for self improvement has helped in successful execution of several projects as well as in terms of team development and process improvement.As the Manager of Customer Support & ERP Implementation Team some of my Primary responsibilities were New customer on-boarding | Handling Implementations| Customer requirements handling | Gap Analysis | Product Improvement| Training and development of team. Customer interactions and the zeal to provide solution helped in gain deeper understanding about Supply Chain Management | Logistics | CRM | Transport Management | Warehouse | Sales and ServiceNow serving as Assistant Vice President of the Customer Success Team, I continue to drive Growth and Development by aligning our strategies with company goals. My focus on Expansion, Automation, and Talent Acquisition has been instrumental in driving Revenue Growth and expanding our global footprint.I am passionate about leveraging technology to optimize logistics operations and enhance customer experiences.