Being a part of Mondrian Doha as a pre opening team member was a great opportunity to learn and implement IT infrastructure in the Hotel. Mondrian Doha is the first hotel in the middle east from the Luxury brand sbe.  Assisting IT Director to implement IT Infrastructure as a Pre-opening team member Deployment and Implementation of Network, System, Applications and all IT applications associated with vendors Deployment and implementation of Hyper V servers for the application Deployment and implementation of Micros Symphony (POS), Opera 5.0.5 (PMS) Deployment and implementation of PABX System Mitel and V-Tech Deployment and installation of IT hardware such as desktop, desk phone, Printer etc. Implementation of Payroll System (Oasys) integrated with biometric scanner system for attendance Successfully Implemented the HP Access Point Controller & Reivernet HSIA gateway with whole hotel Wi Fi network infrastructure. Managing and administration of Hotel applications such as Opentable (Restaurant Reservation), Avero (Revenue Reporting tool), My Micros (Micros reports), Sun vision, Adaco, Hotsos, Spasoft, Oasys etc. Distribute and install IT hardware such as workstation, printer, Desk phone, printer, iPads etc. to the department as per the budget. Implement Lokkbox cloud backup solution with the help of corporate IT Perform snagging in the guest rooms and public area before Hotel opening. Enroll all smartphones to MDM (Mobile Device Management) Maas360 associated with corporate IT Settings up the system and applications for hotel operation. Responsible for supporting more than 150 clients at all levels on network, systems, applications and computers.  User management (creation, reset passwords) for all business applications following pre-defined standards Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures. Providing IT training to IT Technicians for Day-to-day activities

Working in Jumeirah at Etihad project as a Support Engineer and being a part of Hotel Industry I have experience in Supporting Hotel Admin users with their network connectivity, printer issues, PC troubleshooting, Software support, new office setups, new IT equipment deployments.  Supports Hotel Admin users with their network connectivity, printer issues, PC troubleshooting, Software support, new office setups, new IT equipment deployments.  Configuration and troubleshooting of Avaya IP phones (9641GS, 9608 and 3641) using site administration  Configuration and troubleshooting of Point Of Sale system (Micros Systems) and creating a Micros access card for colleagues in outlets. Account creation and management of Property Management System (Opera). Supports Hotel daily operations such as Point Of Sale / Property Management System maintenance, deployment and connectivity. Managing Backup using Symantec Backup exec 2015. Installation of Aruba access point (AP) and monitoring the AP’s form Airwave. Creating and managing accounts in AD and email exchange. Manage and monitor servers like File server, Print server, VDA server, Backup server etc. Provide Technical support for all IT related applications. Configuration and troubleshooting of 3com Switches Creating accounts in Hotel applications like Opera, EMC, Resortsuite, Adaco, Hotsos, Epicure, Netvupoint etc. Supports Hotel Guests with their Laptop WIFI connections, IP TV issues and IP Phone issues. Remote Installation and Troubleshooting through Teamviewer, Logmein, Gotomeeting, Terminal Servers, Ammy Admin etc. Handled the department’s IT Equipment inventories and the storerooms. Did the basic admin works such as filing and also created numerous SOPs for the department. Supports Hotel events and functions. Do the event setups and fulfills the event requirements. Knowledge and working experience in ticketing tools like HP manger Clic and Hotsos.

 Managing different Juniper Equipment Like Routers (SRX 3600, SRX 100), Switches (Ex 8208, Ex 3300 and Ex 2200), Firewalls (SRX 3600, Fortinet 621B, Fortinet 200A). Monitoring, WAN (MPLS, ILL) links through WhatsUp Gold. Installation and configuration of Juniper and Fortigate routing devices. Configuring WAN connectivity like MPLS, BB-VPN and BB use Juniper SRX series Routers, Fortigate 40C, 60C and 60D Firewalls and configuring VPN-client as a Backup for Branches. Remote support to different locations. Implementing, Configuring, Monitoring & Troubleshooting Network Connections & Security and end user problems. Creation of reports like Daily uptime, Monthly uptime, Network inventory, Rollout Sheet Branch Installation and Network Checklist. Providing technical support to resolve day-to-day network, computer, and peripheral equipment issues for Branches. Keep track of the configuration changes for all the network equipments. Follow up with vendors like BSNL, TATA, Reliance and Airtel in the case of link problems. Providing technical training for Regional System Administrators (RSA) when new technologies introduced.  Raising trouble Ticket (TT) for all the faults and follow up those tickets. Update daily reports in OTRS tool and send the report to team lead.

 Configuration, maintenance and troubleshooting of LAN and WAN modems. Responsible for the installation of Operating System, application software, assembling & General fault finding of software, & hardware. Responsible for all computer/desktop operations and technical personnel on-site  Troubleshoot and rectify Printer issues. Provide necessary documentation on all work performed Raising trouble Ticket (TT) for all the faults Co-ordination with the respective team to resolve the fault in time Co-ordinate with L2 engineers for the issues required next level of troubleshooting Closure of trouble Ticket (TT) once fault is resolved