Jitin George Email & Phone Number

Mississauga, Ontario, Canada

- Collaborate with clients to understand their financial business processes and requirements. - Configure Microsoft Dynamics GP modules to meet the specific needs of financial institutions, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and Fixed Assets. - Analyze and assess the efficiency of existing ERP workflows and suggest improvements using Dynamics GP capabilities. - Integrate third-party applications, if necessary, to extend the capabilities of Dynamics GP for financial industry clients. - Integrate Dynamics GP with other financial applications and systems, such as banking platforms and reporting tools. - Ensure that Dynamics GP solutions adhere to relevant financial industry regulations and maintain data security and privacy. - Recommend options based on analysis and risk assessment to clients’ business objectives.

Cambridge, Ontario, Canada

- Lead Tier1 support representatives and manage the support case queue.- Support software products developed in a collaborative environment of Project managers, developers and support teams, exclusively for government entities across Canada. - Prioritize and work upon technical tickets raise by customers on ticketing system (Salesforce).- Investigate & troubleshoot technical issues based on post-release testing and customer tickets.- Assist customers with software installation and new release updates. - Assist customers hosted on SaaS cloud (Amazon Web Services) with product issues, updates, user access etc. - Create knowledge-based articles for online documentation. Provide written instructions and answers to questions from customers. - Collaborate with colleagues & management to bring new ideas for problems affecting customer experiences.

- Implemented network security measures to protect data, software and hardware.- Implemented new backup solution that is more comprehensive and secure.- Day-to-day administration of in-house accounting software.- Applied operating system updates, patches, and configuration changes on windows workstations.- Resolved day-to-day network operational issues.

Sharjah, United Arab Emirates

- Handled the entire gamut of IT operations by coordinating between Management, IT Team, Software developers and Third-Party vendors for smooth business operation.- Guiding the IT team for various projects and day to day activities.- Management of mission-critical Oracle based ERP software (AIMS) by troubleshooting major/minor issues across multiple products.- Implementing updates, enhancements and new modules on ERP as required.- Refine and build upon business processes based on feedback from stakeholders. - Ensure that ERP software meets business requirements/goals, government regulations and audit standards.- Manage data backups and plan for Disaster Recovery Procedures to minimize downtime.- Replace redundant hardware & software whenever deemed necessary.- Conduct training sessions and presentations on new modules and system functionalities.

Sharjah, United Arab Emirates

- Planning, Implementing, Configuring, Troubleshooting and Testing of networking systems.- Management of Linux based servers for Email(Zimbra), FAX (HylaFax), Proxy (Squid).- Maintenance of LAN and WAN Circuits based on IP (VPN) Connect across Head Office and Branches.- Coordinating with service providers like Etisalat for all kinds of connectivity issues in Head Office and across all branches.- Implementation & monitoring of Kaspersky Antivirus Suite.- Support users in terms of troubleshooting hardware and software problems on their workstations.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Engineering - Be, Information Technology