Jitka Basova Email & Phone Number

Hlavní Město Praha, Česko

Prague, Czechia

Based in Prague, reporting to Group Chief Customer & Strategy Officer. Responsible for establishing and guardianship of Fee Business strategy in Home Credit Group in 9 markets (Russia, Kazakhstan, India, Indonesia, Vietnam, Philippines, China, Czech, Slovak). Driving cooperation among key stakeholders to balance sustainable profitability and customer satisfaction.Promoting and engaging with global insurers to ensure best in class products & services for customers. Mentoring and managing local teams in product & process design, sharing best practices, and suggesting innovations for implementation. Following the product performance & driving the impact of product changes.Achievements: Strategic cooperation with global provider across 4 markets and unique Profit share concept introduced. Launched cooperation with another global provider across 3 markets (and more to come). Product diversification substantially increased, including first time introduction of standalone sales of Value Added Services. Group Agenda in the respective area is in place and executed as BAU.

Tianjin, China

Based in China, Tianjin, reporting to Head of Sales. Managing team of 40 Key Account Mangers (nation-wide and local) and 2 Insurance specialists.Managing cooperation with the nation-wide Key Accounts (Sunning, Gome, DigiTone, Tesco…), business development with new Key Accounts. Designing and both internally & externally negotiating commercial terms, incentives, tailor made promotions to achieve stable long-term cooperation and commercial as well as profitability targets. In the role of Director of Value Added Services I was additionally responsible for the Credit Protection Insurance, the cooperation with Insurers, ensuring compliance with frequently changing regulations, designing and launching new products. Achievements: Nr. of nation-wide Key Accounts increased from 6 to 12, some of which in exclusive cooperation model. Sales and Profitability targets were outperformed both with Key Accounts and in Value Added Services. Innovative service of Mobile Device Protection designed and launched with outstanding sales results. New concept of Local Key Accounts (LKA) designed, approved and successfully implemented. Nr. of LKA at the concept introduction was 50, over 18 months it reached 250.

Prague, Czechia

Based in Prague, reporting to the Member of the Board AXA P&C. Responsible for implementation of assigned projects in Czech and Slovak entities. Initiating P&C products & services development in line with the customers and distributors expectations. Developing technical skills in the company (focus on profitability and efficiency of all activities). Communication with supervisory authority.Acted as Interim Claims adjustment Director since 2013.Achievements:Implemented Travel co-insurance with AXA Assistance.Leading project in multi-access and e-services including on-line sales. Implemented automated policy data entry process (from paper policy to automatic data transfer). Successful Lean project in Policy administration department.

Prague, Czechia

Market entry - Czech, Poland, Hungary, Romania and Croatia. Start-up of the companies, developing overall strategy incl. product, sales & marketing. Design of internal processes and operations, budgeting. After successful start-up running the CZ agency. Achievements: This cross-border project was awarded as one of top global cross-country initiatives in Allianz Group in 2007. I was nominated to Global Centre of Competence for Direct Insurance @Allianz.

Prague, Czechia

Responsible for overall Customer Service and Call Centre strategy, operations and continuous improvement of its efficiency and the business added value for the company. Introduced the first direct initiative – sales via Call Centre within only one months (MTPL, Travel insurance). Definition of customer-focused strategies and initiatives, inbound and outbound campaigns, introduction, their planning and management. Complaints Handling Management implementation.

Prague, Czechia

Prague, Czechia

Internation School Of Business And Management, Mba

Master, Political Science & Politics In International Relations

Activities and Societies: Analysis & Decision-making in Politics

Ba, Political Science, Mass Communication & Journalism