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Jitka Mackova Email & Phone Number

Customer Service Consultant, Web Editor at GTS - Lufthansa Service Center at Lufthansa InTouch

Location: Prague, Czechia, Czech Republic 5 work roles 1 school

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✓ Verified Jun 2026 3 data sources Profile completeness 86%

Current company

Lufthansa InTouch

Role

Customer Service Consultant, Web Editor at GTS - Lufthansa Service Center

Location

Prague, Czechia, Czech Republic

Company size

718 employees

Who is Jitka Mackova? Overview

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Quick answer

Jitka Mackova is listed as Customer Service Consultant, Web Editor at GTS - Lufthansa Service Center at Lufthansa InTouch, a company with 718 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Jitka Mackova.

Jitka Mackova previously worked as Customer Service Consultant, Web Editor at Lufthansa Intouch and Reservations Supervisor at Air Malta, Sri Lankan, Ethiopian - Gsa. Jitka Mackova holds A, Economics And Administration from Economy College.

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Lufthansa InTouch

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Profile bio

About Jitka Mackova

PROFILE ~ Travel Logistic Arrangements ~ Administration & Account Reporting ~ Training ~ Customer Focussed ~ Dynamic well rounded individual with an excellent multitasking and coordinating style, customer service oriented with understanding complexity of service with impressive result achievement. Solid team player spirit with ability to effectively communicate and solve a problem in very short time. Possess superior interpersonal skills, negotiation and decision making skills. Background also includes staff leadership and mentoring, monitoring and reporting, country specific strategic planning, safety and security management, financial reporting, effective budgeting, cost cutting operations and establishing regional partnerships to increase airline revenues. Multilingual with Fluency in English, written and spoken, Czech native speaker, German basic knowledge.Willing to travel and relocate, as a Czech Rep. citizen I can work and live in Germany without visa and working permit.Latest Core Transferable Competencies Sales / Customer Services Business Planning & Reporting

Current workplace

Jitka Mackova's current company

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Lufthansa Intouch

Customer Service Consultant, Web Editor at GTS - Lufthansa Service Center

berlin, berlin, germany

Website

lh-intouch.com

Employees

718

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Company profile

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5 roles

Jitka Mackova work experience

A career timeline built from the work history available for this profile.

Customer Service Consultant, Web Editor

Current

Lufthansa Intouch

Complete service in relation to products and benefits of Lufthansa, PPB– the Corporate program by Lufthansa with working knowledge of Amadeus/Guide-Res /Intranet
Responsible for Miles&More loyalty program with working knowledge of SAMBA system
Travel Agencies support
TOP Agents, including FTL, SEN and HON Circle Members request handeling
Lufthansa web editing, Home page updates, Top Offers and Spec.Offers creations / updates and quick fix using CMS with knowledge of LH.com

Jan 2012 - Present

Reservations Supervisor

Air Malta, Sri Lankan, Ethiopian - Gsa

Managed group’s reservations and ticketing activities for all three airline for GSA.
Processed flight utilization, invoicing and reporting.
Covered Air Malta flights turn rounds.
Check-in and boarding supervision.
Undertook Sri Lankan and Ethiopian airline marketing, newsletters, market search.

Jul 2011 - Jan 2012

Ticketing & Reservation Manager

La-Bohéme – Travel Agency

Responsible for outgoing incl. reservations and ticketing in Amadeus system.
Processed the accounting adminstrative and reporting paperwork.
Booked and handled individual and groups reservations while adhering payment conditions/restrictions.
Ensured profitability was achieved.
Processed travel insurance, hotel and car reservations and booking updates.
Undertook daily written and verbal communication with customers, airlines and GSA.

Apr 2011 - Jun 2011

On Board Courier, Process Developer, Business Coordinator

Dhl Express

Efficiently provided excellence service to DHL Express customers.
Managed the Next Flight Out coordination, process mapping and staff training.
Dealt with other countries special services departments.
Arranged for shipments to get to its destinations, especially to Los Angeles.,
Organize all necessary transport arrangements.
Drafted the documentation and communication required for customs clearance.

Oct 2010 - Mar 2011

Handling Manager

Lufthansa Cargo

Ensured all staff maintained service standards defined.
Ensured safety and security rules and regulation were adhered to.
Acquired a working knowledge of operational, safety and security procedures.
Ensured cross skills ability were achieved.
Cultivated co-operation and communication among staff with other department heads and staff representatives.
Managed the business plan and objectives and implemented strategies for sales.

Dec 1994 - Jul 2010

Team & coworkers

Colleagues at Lufthansa InTouch

Other employees you can reach at lh-intouch.com. View company contacts for 718 employees →

MÇ

Mesut Çantepe Colleague at Lufthansa Intouchİzmir, İzmir, Türkiye, Turkey View → DL

Drew Lamondin Colleague at Lufthansa IntouchKawartha Lakes, Ontario, Canada, Canada View → JJ

Jasmine Jones Colleague at Lufthansa IntouchOntario, Canada, Canada View → HK

Halil Koparan Colleague at Lufthansa IntouchYenisehir, İçel, Türkiye, Turkey View → AB

Andrea Blažková Colleague at Lufthansa IntouchBrno, South Moravia, Czechia, Czech Republic View → CA

Candace Austin Colleague at Lufthansa IntouchCanada, Canada View → KO

Kim-Leigh Oliver Colleague at Lufthansa IntouchCape Town, Western Cape, South Africa, South Africa View → MV

Mungomba Vital Colleague at Lufthansa IntouchCape Town, Western Cape, South Africa, South Africa View → ET

Ebru T. Colleague at Lufthansa IntouchTürkiye, Turkey View → BG

Bellatrix Garcia Colleague at Lufthansa IntouchPhilippines, Philippines View →

1 education record

Jitka Mackova education

Economy College

Economics And Administration

FAQ

Frequently asked questions about Jitka Mackova

Quick answers generated from the profile data available on this page.

What company does Jitka Mackova work for?

Jitka Mackova works for Lufthansa InTouch.

What is Jitka Mackova's role at Lufthansa InTouch?

Jitka Mackova is listed as Customer Service Consultant, Web Editor at GTS - Lufthansa Service Center at Lufthansa InTouch.

Where is Jitka Mackova based?

Jitka Mackova is based in Prague, Czechia, Czech Republic while working with Lufthansa InTouch.

What companies has Jitka Mackova worked for?

Jitka Mackova has worked for Lufthansa Intouch, Air Malta, Sri Lankan, Ethiopian - Gsa, La-Bohéme – Travel Agency, Dhl Express, and Lufthansa Cargo.

Who are Jitka Mackova's colleagues at Lufthansa InTouch?

Jitka Mackova's colleagues at Lufthansa InTouch include Mesut Çantepe, Drew Lamondin, Jasmine Jones, Halil Koparan, and Andrea Blažková.

How can I contact Jitka Mackova?

You can use AeroLeads to view verified contact signals for Jitka Mackova at Lufthansa InTouch, including work email, phone, and LinkedIn data when available.

What schools did Jitka Mackova attend?

Jitka Mackova holds A, Economics And Administration from Economy College.

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