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Jitka Šišperová Email & Phone Number

Head of Customer Care CZ at Shoptet
Location: Prague, Czechia, Czech Republic 9 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 100%

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Current company
Shoptet
Role
Head of Customer Care CZ
Location
Prague, Czechia, Czech Republic
Company size
236 employees

Who is Jitka Šišperová? Overview

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Quick answer

Jitka Šišperová is listed as Head of Customer Care CZ at Shoptet, a company with 236 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Jitka Šišperová.

Jitka Šišperová previously worked as Head of Customer Care Core at Shoptet and Manager of Customer Care & Claims at Aromaniac. Jitka Šišperová holds Not Finished, Business Economy And Management from University Of Economics, Prague.

Company email context

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Shoptet

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Profile bio

About Jitka Šišperová

My passion is CUSTOMER CARE AND SATISFACTION. In the long-term I focus on increasing PRODUCTIVITY and improving EFFICIENCY of the whole company through analyzing and PROCESS OPTIMIZATION, implementing new and more efficient TOOLS etc. At work I put emphasis not only on PERFORMANCE but also mainly on HUMAN ELEMENT because the whole system is BASED ON PEOPLE.

Listed skills include Team Leadership, Customer Service Management, Customer Satisfaction, Start Up Consulting, and 9 others.

Current workplace

Jitka Šišperová's current company

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Shoptet
Shoptet
Head of Customer Care CZ
Prague, Czechia
Website
shoptet.cz
Employees
236
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Company profile
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9 roles · 5 years

Jitka Šišperová work experience

A career timeline built from the work history available for this profile.

Head Of Customer Care Cz

Shoptet

Prague, Czechia

Head Of Customer Care Core

Current
Shoptet
May 2023 - Present

Manager Of Customer Care & Claims

Aromaniac
  • LEADING & MOTIVATING team of customer care and claims (5 colleagues)
  • Focusing of FUNCTIONALITY & EFFICIENCY of customer care
  • Designing and implementing OPTIMAL PROCESSES related to customer care
  • MONITORING and analyzing operation of customer care and seeking CONTINUOUS IMPROVEMENT
  • Selecting optimal SOLUTION and supplier for a call center, specifying NEEDS for our purposes
  • Cooperating on REBRANDING and launching NEW WEBSITE
Sep 2021 - May 2023

Customer Care Projects Consultant

Messageok
  • CONSULTING within implementation of CUSTOMER SELF-SERVICE product
  • Designing and optimizing PROCESSES related to customer care
  • Participating in selected PROJECTS related to CUSTOMER CARE
2021 - May 2023

Customer Care Consultant

Freelance
  • CONSULTING in the field of CUSTOMER CARE
  • Auditing PRODUCTIVITY & PROCESSES
  • Implementing FLEXIBILITY
  • TRAINING team leaders and managing employees
  • CUSTOMER HAPPINESS in practice
Nov 2019 - May 2023

Head Of Product Support

Vivy
  • Participating in a project for developing and launching mobile app for insurance agency - responsible for customer service & user testing
  • Transforming the team and customer service to the specifics of international market
  • LEADING & MOTIVATING multinational team
  • Specifying requirements on CUSTOMER SERVICE features, user testing
  • TRAINING & knowledge transfer to insurance agency operators
Nov 2020 - Aug 2021

Manager Of Customer & Partner Care

Damejidlo.Cz

Hlavní Město Praha, Česká Republika

  • Managing, setting and optimizing complex system of CUSTOMER CARE
  • LEADING & MOTIVATING team of approx. 30
  • Part of MANAGEMENT - direct impact on the whole operation
  • Focusing on FUNCTIONALITY & EFFICIENCY of customer care
  • Developing and implementing new TOOLS for customer care for service and communication improvement
  • Reporting to global mother company Delivery Hero SE
Oct 2013 - Jul 2020

Customer Care Consultant & Co-Founder

Benej

Hlavní Město Praha, Česká Republika

  • Providing CONSULTING in CUTOMER CARE field
  • Auditing PRODUCTIVITY & PROCESSES
  • TRAININGS & WORKSHOPS
  • CUSTOMER HAPPINESS in practice
Jan 2015 - Jan 2017

Customer Care Consultant

Jopess Fashion
  • Auditing and setting new PROCESSES
  • MYSTER SHOPPING in brand stores with Czech design clothes
  • Follow-up TRAINING of sale assistants
Nov 2012 - Sep 2013
Team & coworkers

Colleagues at Shoptet

Other employees you can reach at shoptet.cz. View company contacts for 236 employees →

JB Jan Bernasek Jan Bernasek Colleague at ShoptetPrague, Czechia, Czech Republic View → PN Patrik Nacházel Patrik Nacházel Colleague at ShoptetCentral Bohemia, Czechia, Czech Republic View → PH Pavel Husa Pavel Husa Colleague at ShoptetCentral Bohemia, Czechia, Czech Republic View → GP Gabriela Paurová Gabriela Paurová Colleague at ShoptetPrague, Czechia, Czech Republic View → DP Dominik Pateliotis Dominik Pateliotis Colleague at ShoptetÚstí Nad Labem, Czechia, Czech Republic View → RB Radek Bednář Radek Bednář Colleague at ShoptetBrno Metropolitan Area, Czech Republic View → MK Martin Konečný Martin Konečný Colleague at ShoptetCzechia, Czech Republic View → MC Marcela Ciferová Marcela Ciferová Colleague at ShoptetPrague, Czechia, Czech Republic View → EK Eduard Kohout Eduard Kohout Colleague at ShoptetPrague, Czechia, Czech Republic View → VS Veronika Svobodová Veronika Svobodová Colleague at ShoptetPrague, Prague, Czechia, Czech Republic View →
2 education records

Jitka Šišperová education

Education record

Gymnázium Uherské Hradiště
FAQ

Frequently asked questions about Jitka Šišperová

Quick answers generated from the profile data available on this page.

What company does Jitka Šišperová work for?

Jitka Šišperová works for Shoptet.

What is Jitka Šišperová's role at Shoptet?

Jitka Šišperová is listed as Head of Customer Care CZ at Shoptet.

Where is Jitka Šišperová based?

Jitka Šišperová is based in Prague, Czechia, Czech Republic while working with Shoptet.

What companies has Jitka Šišperová worked for?

Jitka Šišperová has worked for Shoptet, Aromaniac, Messageok, Freelance, and Vivy.

Who are Jitka Šišperová's colleagues at Shoptet?

Jitka Šišperová's colleagues at Shoptet include Jan Bernasek, Patrik Nacházel, Pavel Husa, Gabriela Paurová, and Dominik Pateliotis.

How can I contact Jitka Šišperová?

You can use AeroLeads to view verified contact signals for Jitka Šišperová at Shoptet, including work email, phone, and LinkedIn data when available.

What schools did Jitka Šišperová attend?

Jitka Šišperová holds Not Finished, Business Economy And Management from University Of Economics, Prague.

What skills is Jitka Šišperová known for?

Jitka Šišperová is listed with skills including Team Leadership, Customer Service Management, Customer Satisfaction, Start Up Consulting, Productivity Improvement, Quality Management, Online Fraud, and Fraud Prevention.

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