Looking after 20 stores with enthusiasm and dedication, genuinely making a difference on each store visit. Supporting the teams to deliver, taking accountability for creating a world class customer experience through engaged and well-trained teams;Supporting the teams to never settle for average and drive consistency.Planning Area Meetings bringing innovative ideas to the table and encouraging and open, honest and collaborative business planning.Creating an environment for all to succeed and be confident in a strong succession plan for your area

Responsible for all daily operations of the store, for the safety of all employees and customers. Dealing with customer's complaints and their feedback on daily bases and accommodating their needs by following the company policies. Over years managing different types of busy coffee stores – high street, shopping centre and drive thru. Responsible for all employees, including performance evaluation, training and development scheduling and assigning duties, responsibilities, payroll.Ensuring the health and wellbeing of all team is considered in all tasks, maintaining positive and open working relationships.Responsible for hiring process of all team - analysing applications, holding interviews.Maintaining the overall culture of the store and making sure the staff also represents and embraces the store's culture and goals. Ensuring all team always deliver the highest level of customer service, always using effective leadership and communication. Time management – effectively managing my own time and prioritising my store related responsibilitiesand tasks in pressurised environment while working to deadlines.Ensuring a consistent standard of service is always followed, alongside with adherence to food safetyTracking and implementing financial quotas for the store and staff based on the state financial.Effective order planning based on footfall, customer needs and level of wasted products.As a Senior Store Manager, I am responsible for training a new Store Managers across the regionand continuously coaching and supporting all college managers as a Brand Excellence coach in the area to maintain standards across the areaOrganising several training events for supervisors and baristas of the area, ensuring all leaders are set to the general success of the business.Being in charge of social media channels for the Glasgow City area supporting individual stores with content creating and content creating for the head office marketing team on several occasions.

Cash handling Customer service with active intuitive up-selling Responsible for opening/closing the store Making sure the daily target was achieved at all times

As an Assistant to Marketing and Events Manager I was making sure all customer requests and enquiries were dealt with in en efficient business-like manner. Providing administrative support and diary management to the Manager. Greeted scheduled visitors and showed them appropriate areas. I was also organising transport and accommodation for all visitors to and from the site. Contacting all clients prior to the event, ensuring that they have received all details for the event and on the day of the event providing excellent customer experience and engaging with clients