Ideas & Inspiration is a global community of change-makers who believe in making the world a better place through the sharing of powerful ideas.

I've had the honor and privilege of speaking at various conferences, events, and town-hall meetings on topics surrounding personal development, positive transformation, managing change and business performance.Recent keynote presentations include:1. Creating an Organisational Culture that Embraces Change2. Adapting to Change in an Digitally Evolving World3. The Sales-Rejections Paradox: How to Ignite Your Sales Motivation4. Who Motivates The Leader?5. Failure Is A Perception, Success Is A Choice

Authored a self-help book titled You Deserve Happiness which helps readers take full control of their greatest asset - their mind! The principles, strategies and techniques taught in the book were developed and adapted through extensive research conducted over the years.

Specialise in the design and delivery of custom-designed training programmes for both SME's and MNC's. Areas of expertise include Leadership Development, Employee Productivity, Corporate Team Building Games, Employee Branding, Employee Incentives, Motivation, Managing Change, Service Excellence and Sales Psychology. Recent projects include:1. Brand Ambassador Programme - Motorola Solutions2. Developing Your Best Self - DBS3. Improving Productivity & Personal Effectiveness - NS Bluescope4. The Psychology Of Selling - Prudential5. The Psychology Of Selling - C&H International6. Total Charisma - Singapore Indian Chamber of Commerce and Industry7. Connecting With Customers - Accede Corporate Services8. Connecting With Customers - Ultra Supplies9. Play To Win (Teamwork & Teambuilding) - Accede Corporate Services10. The Mindset Of Excellence - Varsity Millionaire

My main tasks were as follows: • Offer In-Flight Services to secure the safety and security of passengers. • Provide courtesy services to ensure the comfort of passengers. • Deliver and maintain Singapore Airlines highest standards of customer service. • Mentor new cabin crews through on the job training to ensure customer service at the highest standards and to effectively meet the high expectations to passengers. During my time with Singapore Airlines, I developed a distinct skill set, as follows: • Excellent communication skills with absolute politeness in verbal conversation; • Immense exposure to the fast paced and high profile work environment; • Good customer service skills with orientation of complete customer satisfaction; and • Proper conversation and coordination with other team members.