Jitu Joseph Email & Phone Number

Gurugram, Haryana, India

Reporting into the Franchise and Retail Head. Key Responsibilities Include:1. Improving both Top Line and four wall profitability of Retail Stores Across COCO and Franchise Stores. 2. Identifying bottlenecks and devicing solutions across People, Process, Product and Placement across all Retail Stores of Bata.3. Ensure expansion of key new business verticle such as Apparels and Floatz brand4. GTM of Nine West Brand in India5. Lead Global Retail Transformation initiatives within Bata India.6. Consolidation of all Digital applications and data sources for the Retail Team.7. Mentor District Managers and Retail Managers identified for career progression so as to ensure they are successful in thier new roles.8. Be the Voice of the Customer and Operations Team and make thier lives easier

Gurugram, Haryana, India

Reporting into the Franchise and Retail HeadKey Responsibilities Include:1.) Lead PAN India Projects that will contribute to the same store sales growth / Market Share. a) GTM of Apparels for Bata India Ltd. across 100 select doors b) Launch of Floatz as a stand alone brand and opening 20 kiosks across the category. c) Launch of two new premium brands in Bata, which is expected to contribute more than 10% business. d) Drive Omni Business at Store Level to achieve 6% contribution2.) Drive implementation of key Global initiatives across Retail Stores of Bata India Ltd.3.) Act as expert point of contact for Global Retail initiatives and change Initiatives for BIL.4.) Standardize processes across DOS and Franchise network a) Development and Rollout of Magnum Opus - The directory of all SOP's for the store team b) Structuring the work day of District Managers and Retail Managers c) Integration of Franchise into COCO Operations Teams (Pilot) d) Solve bottlenecks in Franchise Operations and bringing in Industry best practices.5.) Mentor in transitioning of Retail managers and District Managers to +1 level of career through coaching on operations excellence, change initiatives and refresher programs.6.) Drive PAN India initiatives to boost profit contribution at store level a) GTM of Image and Volume Stores b) Identifying and facilitating Renovations and Facelifts, inclusive of Merchandize plan and caregiving for initial 3 months 7.) Creating and ensuring Operational Strategy for the month for all DOS and Franchise stores a) End to end Ownership of Monthly Action Plan b) Owning the Operational Calendar

Kochi, Kerala, India

Reporting Into General Manager - SouthHandling 102 Stores (Entire Kerala) and 7 Area/District ManagersKey Responsibilities Include:1.) Same Store Sales Growth2.) P&L Management (Store Profitability)3.) Business Expansion / Development (Opening new stores, Relocation, Renovation and Facelift)4.) Recruitment and Training

Bangalore, Mumbai

Reporting into Country Lead - Store Excellence Program (Center for Excellence)Leading projects across South (Karnataka, Kerala, Tamil Nadu, Andra Pradesh and Telangana) Additional Charge of West for 18 monthsKey Responsibilities Include:1.) Bringing in Industry Best Practices into Bata2.) Process Reengineering to improve/reduce bottlenecks3.) Improving Customer Service Standards (NPS) across stores4.) GTM of Happy Feet Centres in the Territory

Colombo, Sri Lanka

Reporting to the country Manager of Bata Sri LankaKey responsibilities include :1.) Bringing in best practices into the retail operations of the country2.) Improving the SSSG and Customer Experience Across stores3.) Improving Profitability at Stores and4.) Training and Motivation

Cochin Area, India

Reporting Into Senior Retail Manager - Operations (Kerala)Own and Operate 20 Stores in Central Kerala, headquartered in Cochin

Bangalore, Chennai, Coimbatore & Cochin Area

Reporting to Retail Manager - Operations (Tamil Nadu)Own and Operate 23 Stores DOS stores in Coimbatore, Tirupur, Erode, Salem and Ooty DistrictsHandled Trivandrum, Kottayam, Cochin and Palakkad Districts as additional responsibilityKey Responsibilities: Retail Operations & Business Development1.)Responsible for end to end Store operations, Retail sales, Business Development and Profitable operations.2.)Responsibilities involve recruiting and training staff to deliver superior customer service.3.)Monitor and ensure adequate stock levels in each category across each store of the chain, monitor top sellers and volume articles and control ageing of stock in the chain.4.) Coordinate with Supporting Departments (Finance , HR , SIS, Legal, Procurement, Distribution) for timely settlements.5.) Coordinate with Vendors for Completion of works and smooth store operations6.)To visit stores and to ensure productivity, Retail KPIs, Visual Merchandising, Re-order enforcement, etc.7.)Plan and implement various market expansion activities such as market research, new store opening, etc.8.)Plan and implement various marketing activities to improve the business.9.)Planning and tapping opportunities for Institutional Sales.

Chennai Area, India

Reporting to Senior Vice President – Tambulya.comKey Responsibilities Include: 1.) Process mapping, improvement and SOP creation at the Warehouse cum Distribution Centre.2.) Bottleneck Identification and improvement in Materials Management at the Warehouse.3.) Inventory Analysis and Categorization for the Online Store.4.) Restructured the layout of the DC basis materials and checkout rate.5.) Customer Experience Enhancement at the Retail Catalogue Outlets and customer feedback call system.6.) BTL branding initiatives for both the retail stores and the online category.7.) Brought in various Digital Marketing Activities such as SEM, SEO, Email Marketing, Social Media Marketing and affiliate marketing.8.) Requirement analysis for ERP system, for the entire back end.9.) Managed vendor support / relationship system for the market-place.10.) Data Analytics and Business analysis for the Head of Operations.

Cochin Area, India

Conducted an Organizational Study and assisted in the day to day operations of the SIP Department,Mapped the various processes in the department,so as to improve the customer experience and effectiveness of the process. Conducted a market survey to study the Customer Investment pattern.Met and understood customer issues and areas to improve.

Master Of Business Administration (M.B.A.), Operations And Systems, First Class

Activities and Societies: Quizzing Team, Debate Team, TalkpotWinner of Quizzard, - Intra-Rajagiri Quiz Competition Winner.

Bachelor'S Degree, Computer Science And Engineering, First Class

Activities and Societies: Debate Team, Table Tennis TeamFirst Prize in Quizzing, in the Intra-Department Competition. Third Prize.

High School, Computer Science, Distinction

Activities and Societies: Table Tennis Team MemberWinner in the State Table Tennis Tournament Two times the Second Runner Up in the State.