- Set up the new projectUntact Used Car Curation Platform Service- Submitted the project documentation to the government for consideration.- Updated business processes to improve what customer's needs and new platform service.- Drafted the used car lease pricing policy, procedures, and lease estimating system depending on RV.- Social media marketing (YouTube / Instagram)

Operation Team / Customer Care- Managed the maturity customers per day, providing excellent customer service to ensure customer retention.- Estimated and charged Residual Value loss amount to all returned car.- Collaborated with all Toyota and Lexus dealers (Certified Pre-Owned) in a RV guaranteed project to achieve goals.- Communicated with team and customers in a professional manner using a combination of emails, phone calls, instant messages, and face-to-face meetings such as VOC and normal issues effectively.- Participated in next generation system project, especially CRM part.

Risk Management Team- Collected all of delinquent debts and lawsuit and accusation work including an enforcement action.- Responsible for reporting the analyzed a performance data result to the team leader regularly.- Participated and introduced to develop the electronic signature system, e-post system, and the automated management system. (holding by inside affairs of the company)- Communicated with clients effectively such as VOC and variable issues.

Long-term Contract Management Team- Managed the long-term rental contract (Individual and corporate), and review the terms and conditions agreement.- Implemented for acquisition, renewal, and return at a client’s instance.- Provided customers and dealers with fast and accurate customer services, resolving any issues in an efficient manner.- Managed to early termination return and maturity return (handled all the billing such as deductible, balance, cancellation fee, etc.- Reviewed all of rental fee per month and supported a regular withdrawal system.- Collected the delinquent debts of maturity clients by billing to guarantee insurance.- Recognized for exceptional customer service skills and problem-solving ability.

Techplus was SK Rent-a-car’s outsourcing company, and after the contract was terminated, SK Rent-a-car’s subsidiary company, SK Rent-a-car Services had take on succession of employment.

Sales Administration Support Intern- Sales administration and assistance for Fossil Power Generation Department.- Assist Fossil Power Generation and MGT visitors/guests from Siemens HQ.- Fossil Power Generation bidding document and negotiation preparation.- General affair and administrative work – Document classification, and filing.- Marketing activities incl. event preparation etc.- Communication and coordination work.