Jiwon Joo Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Contributed to detailed quarterly forecasts aligned with business objectives through data analysis and cross-functional collaboration
• Developed comprehensive financial reports, providing crucial insights and data analysis to support informed financial planning and strategic decision-making from operators
• Prepared month-end presentations to communicate current business performance, highlighting key metrics and trends

Dubai, United Arab Emirates

• Undertook analytical methodology to review hotel operations and the results to identify areas of improvement or opportunities
• Preparation of the annual budget and monthly forecasts for various operating departments
• Created a strategic 5-year Capital Expenditure budget plan exceeding $30 million, involving data analysis and stakeholder collaboration
• Analyzed the productivity and manning requirements for both properties and executed a new staff scheduling strategy to improve employee retention and reduced dependency on contracted labor by 11%
• Developed ROI projections on special projects related to currently existing operations and expansions

Hong Kong

• Creation of strategy, planning and implementation of practices assigned by the Hotel Manager to improve guest satisfaction and retention
• Completed analysis reports of competitors of hotels and compared product offerings and service standards
• Executed the digital transformation of the property with HMS and Infor with executive team of Mandarin Oriental
• Recorded and generated LRA reports to analyse guest satisfaction of property
• Generated and analysed the KPI report and dashboard presented in the operation meetings
• Identified areas of improvement to enhance customer experience of property

Portugal

• Provided first class customer experience and enhance customer engagement
• Upselling of products and offerings according to preferences of guests to reach KPI
• Communicated and co-ordinated with different departments for a seamless experience for VIP guests
• Welcomed and performed VIP check-ins
• Trained new interns
• Awarded 5 First Class Awards by General Manager

Msc In Bussiness Management

Courses taken during studies is as follows: - Introduction to Digital Transformation - Sourcing & supply chain in the Luxury Industry.

Bachelor'S Degree, Hospitality Administration/Management Specialising In Hotel Development And Finance(Honors)