· Helped the management team to redesign the marketing strategy by proposing a “install for free” campaign to attract potential customers, increasing the sales revenue by 18%· Trained over 20 technicians by demonstrating devices installation process and taught new hires on how to approach and educate customers, cutting employee onboarding time from two weeks to one week· Introduced an application on cell phones to optimize routes and schedules for field technicians, increasing number of customers served per day from 45 to 60· Contributed into the inventory control of the entire organization. Reduced missing product rate from 3.8% to 1.2% by the end of the year of 2019.

· Loaded train cars onsite in the elevator with grain inspectors to prepare samples and proof-reading documentation.· Tested samples for variety of agriculture businesses to generate data for inspection department. Used MS software to process data and collaborate with different departments.

· Created weekly sales forecasts and ordered inventories weekly to fulfill the need for over 50 technicians at one time. Purchased equipment and supplies and made sure technicians are ready for their daily tasks· Increased sales revenue with 12% each year since 2013. Improved the sales win rate from 12.1% to 25.8% by introducing a new way to approach customers based on personal experience.· Managed a team of technicians, customer services representatives up to 70 employees· Created specific work plans and assigned working areas for technicians based on their availabilities and productivity. Set KPI for each technician and rewarded them with incentives.· Solved customer complains through communicating with customers and technicians to find out the root cause of problems, achieving 99% customer satisfaction.

· Reached out to over 100,000 households in Manitoba to share water saving tips, helping each family save up to $50 per year· Provided installation of water saving devices on behalf of Manitoba Hydro with 100% of customer satisfaction.· Proactively maintained and nurtured customer relationships by answering questions and provided after-sale services. More than 30% of the new customers were referred by existing customers· Developed strong interpersonal and problem-solving skills; Became positive, confident and outgoing.· Won a top sales award in recognition for generating over $90,000 sales