Project Planning, Scheduling and Evaluation• Create project plans, outlining tasks, timelines, and dependencies. • Coordinate with various teams (design, engineering, production, logistics etc.) to ensure alignment with project objectives. • Monitor project progress and adjust schedules as needed. • Conduct post-project evaluations to analyze what went well and what could be improved for future projects. • Document lessons learned and shared insights with the teamResource Allocation & Budget Management• Allocate resources (both human and material) effectively to meet project requirements.• Collaborate with department managers to assign tasks to team members based on their skills and availability. • Assist in budget creation and management for each project. • Track expenses and report on budget status throughout the project lifecycle.Communication and Collaboration• Facilitate effective communication between different teams and stakeholders. • Act as a liaison between departments, ensuring everyone is informed about project updates and changes.Risk Management• Identify potential risks and issues that may impact project timelines or quality. • Develop contingency plans and work closely with teams to mitigate risks.Documentation and Reporting• Maintain accurate project documentation, project plans, status reports, and any other relevant records. • Generate regular progress reports for stakeholders and management.Quality Assurance• Define organizational processes incorporating best business practices to achieve ISO 9001 certification. • Ensure implementation and sustainability. • Ensure adherence to processes through periodic quality audits. • Report results and counter measures to ManagementCompliance and Regulatory Affairs• Ensure that all projects adhere to industry regulations, standards, and safety protocols. • Work with compliance teams to obtain necessary certifications and approvals.

• Providing second level support to customers, internal staff, and channel partners to havecontinuous service• Allocating service requests within the team• Prioritizing and resolving the service requests according to customer-specific SLAs• Conducting data or report investigations to determine whether reported issues are caused by Software/hardware or related to driver behavior or vehicle related problems.• Troubleshooting system or user related errors and provide feedback on resolution.• Extracting information and reports from the system to draft accident investigation reports.• Conducting new database configurations or requested modifications.• Creating and providing technical support guides and documentation for customers, internal staff andchannel partners• Conducting demos and training for customers, internal staff, and channel partners • Assisting with User Acceptance Testing for new releases• Liaise and assist the first level support team with the region’s specific processes and requests.• Liaise with Head Office team for third level support.Key Projects• MiX Fleet Manager • Journey Management • MiX integrate • MiX Fleet Mobile Application Major Clients• Schlumberger • Baker Hughes• UNICEF• Chevron• United Nations• FMSI - Oman

• Coordinated QA, SIT and UAT sessions and executed UAT scenarios with end users for final approval and user signoff.• Created and executed smoke, functional, regression, system, integration and exploratory tests.• Analyzed Functional Requirements and Business Specification as the part of SDLC.• Experienced with test case and bug tracking systems such as JIRA & Quality Centre.• Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios.• Identified, analyze, and document defects using JIRA defect tracking system.• Creating support tickets for users and seeing those tickets through to the end.• Taking incoming user support requests and solving the problems.• Responsible for doing immediate in-person support functions whenever a user had an issue.• Taking care of all support calls regarding the software issuesMajor Clients• Emirates Airline - UAE• Etihad Airline - UAE• Avis Car Rental - UAE• Unity limousines - Australia• Sovereign - UK• IFFCO - UAE• A2B Chauffeurs – Germany• NuRide – USA

• Implemented the ERP software• Build and maintain successful relationships with solution provider & customer.• Worked with the client having data connectivity issues.• Trained and assisted the first-time users.• Supported the client with online billing and account issues.• Completes the project as per agreed TAT.• Support and Testing of ERP sub module.• Maintaining the recordsKey Projects• ERP software implementation and support

• Development of Test Cases and Test Reports.• Supporting in presentation activities for relevant testing projects.• Provide throughout support and problem resolution for customer.• Training the clients to understand the needs and basics of the software.• Training the clients to adopt the modern technology or software.• Proficient in status reporting and issue escalations.• Good understanding of all phases of software development life cycle.• Reporting to the development team about issues by creating support tickets for the users• Solid understanding of manual testing methods and processes.• Involved in Client calls and co-ordinate with On-site teams when needed.• Reporting failed test cases and tracking the status on the daily basis using Jira defect tracking system.• Maintain composure and patience in face of difficult customer situations.Major Clients• Govt. of India• Govt. of Kerala• United India Insurance Company