• Always remained calm in hectic, fast-paced atmosphere. Demonstrated a high level of organization, attention-to-detail and a sense-of-urgency.• Displayed a positive and outwardly friendly attitude toward quests. • Performed duties including serving; removing dishes and cutleries; rearranging tables; stocking up inventories; polishing the silverware, glassware, and plates if needed; and emptying the garbages. Barista and Cashier Duties• Performed various POS duties and… Show more • Always remained calm in hectic, fast-paced atmosphere. Demonstrated a high level of organization, attention-to-detail and a sense-of-urgency.• Displayed a positive and outwardly friendly attitude toward quests. • Performed duties including serving; removing dishes and cutleries; rearranging tables; stocking up inventories; polishing the silverware, glassware, and plates if needed; and emptying the garbages. Barista and Cashier Duties• Performed various POS duties and handled cash. • Assured the complete satisfaction of each and every guest. • Created memorable experiences. Show less

Key Contributions:Customer Service• Maintained excellent customer service while working under pressure and assisted guests with special needs.• Provided great customer care while working overtime. • Highly praised for effective interpersonal skills and excellent oral communicationFront Desk Duties• Founded the school in Aug 2011 and maintained continued growth since 2011.• Cancelled and changed room reservations and made little or no mistakes. •… Show more Key Contributions:Customer Service• Maintained excellent customer service while working under pressure and assisted guests with special needs.• Provided great customer care while working overtime. • Highly praised for effective interpersonal skills and excellent oral communicationFront Desk Duties• Founded the school in Aug 2011 and maintained continued growth since 2011.• Cancelled and changed room reservations and made little or no mistakes. • Registerred arriving guests and assigned rooms with warm greetings• Provided information on hotel facilities and services.•Processed group arrivals and departures, guests’ departures, calculated charges and received payments.•Investigated and resolved complaints and claims very effectively.•Balanced cash and complete balance sheets, cash reports and related forms.•Answered telephones and relayed telephone calls and messages.•Proficient in various clerical duties including faxing, filing, and photocopying. •Handled wake-up calls. Show less