Jiří Vacek Email and Phone Number
Jiří Vacek work email
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Jiří Vacek personal email
Strong attention to detail. Professional in payments card industry with focus on 1st and 2nd level support for Customers using our POS terminal and E-commerce solutions. I am lucky to manage great call centre, technical helpdesk and field service teams in 5 european countries. 20+ years of experience.
Global Payments Europe
View- Website:
- globalpaymentsinc.com
- Employees:
- 12257
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Manager Of Customer ServiceGlobal Payments Europe Jan 2012 - PresentPrague, The Capital, Czech RepublicManager of 24/7 Call Centre and Remote Management. 1st level support and remote management for POS terminals. Support for cardholders and financial institutions. Our CC covers various customers from Czech Republic and Hungary. Responsibility for financial and business analysis and management operation of Call Centre.
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Atm Product ManagerGlobal Payments Europe Apr 2010 - Dec 2011Prague, The Capital, Czech RepublicManagement and implementation of customer's requests, mostly new services and SW upgrades in ATM area, e.g. remote support SW for ATM network. Financial and business analysis were my responsibilities as well.
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Head Of Atm HelpdeskGlobal Payments Europe Jan 2007 - Feb 2010Prague, The Capital, Czech RepublicHead of ATM dispatching helpdesk supporting several ATM networks in Czech Republic, Slovakia, Russia, Poland and Kazakhstan. 24/7 monitoring, remote issues solving and 1st level support for ATM engeneers.
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Monitoring Centre TeamleaderGlobal Payments Europe Aug 2002 - Dec 2006Prague, The Capital, Czech RepublicTeamleader of the 24/7 monitoring centre, one of the operators with leading and supervision role. Our work was to monitore main international communication lines for payments transaction processing. Updating various databases including transaction and customers data.
Jiří Vacek Skills
Jiří Vacek Education Details
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Obchodní Akademie Bubeneč Praha (Bussines Academy)Business Administration And Management, General
Frequently Asked Questions about Jiří Vacek
What company does Jiří Vacek work for?
Jiří Vacek works for Global Payments Europe
What is Jiří Vacek's role at the current company?
Jiří Vacek's current role is HEAD OF CUSTOMER SERVICE.
What is Jiří Vacek's email address?
Jiří Vacek's email address is va****@****trum.cz
What schools did Jiří Vacek attend?
Jiří Vacek attended Obchodní Akademie Bubeneč Praha (Bussines Academy).
What are some of Jiří Vacek's interests?
Jiří Vacek has interest in Then It Is Playing Guitar, Children, First Of All Is My Family, Environment, Piano And Table Tennis And Friends, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Jiří Vacek known for?
Jiří Vacek has skills like Banking, Cards, Payments, Sql, Call Center, Team Management, Customer Service, Business Analysis, Microsoft Office, Excel, Coaching, Analysis.
Who are Jiří Vacek's colleagues?
Jiří Vacek's colleagues are Jack Farmer, Edmund Cuaresma, Nina Tomasovic, Art Perini, Gregory Thorne, Ninad Javanjal, Bernard Leclerc.
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Jiri Vacek
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