Jj Bruno Email & Phone Number

Philadelphia, Pa, Us

Southhampton, Pa

Innovated a customer enablement and acquisition process for thousands of Carriers and Shipping/Manufacturing companies. Responsible for the success of customers through the use of live product demonstrations, weekly webinars and one on one sessions with clients to ensure their progress and roadmap. Tracking customer engagement and interactions including integration with ticketing system to measure customer success with the product. On going communication with customers to communicate issues, concerns and requests to the product development team, influencing the innovation of new products and features aligned with the needs of the customer base. Assumed lead role overseeing troubleshooting, managing team, CRM and solutions.

Greater New York City Area

Lead a team for clients within the construction industry. Negotiated and closed agreement for projects with accountability for project execution. product life cycle management, and customer support. Defined use case and present to clients and current customers while managing the clients roadmaps and success. Oversaw troubleshooting and customer goals.

Greater New York City Area

Orchestrated and executed projects for individual clients within the ML firm, with a focus in managing the clients needs and migration of more than 10,000 employees into the new Hopewell facility. Main focus was collecting the needs of the individual groups and overseeing the orders and interiors to outfit their space while maintaining vendor relationships. Responsible for interior migration of all furniture and space within the new building along with punchiest and troubleshooting the clients needs before during and after construction.

Greater New York City Area

Expanded revenue and profit by leveraging strong relationships with IT managers and technology directors to secure sales of mainframe services and software support. Collaborated across all department lines to consistently meet customer needs.