James Jacques Email & Phone Number

Biddeford, Me, Us

Portland, Maine, Us

- Developed and Influenced change management and communications strategy through broad organizational changes - Established cross-functional and Global employee champions group for Technology, providing feedback loop for senior leadership - Developed and implemented Knowledge Management framework for rapid ramping/onboarding and cross training - Participated and influenced change management and communications for employee annual goals process improvements across Technology - Developed and implemented change management strategy on culture - Continuous Improvement to mature Strategy and Operations across Technology, driving automation, efficiencies, and standardization

Portland, Maine, Us

- Piloted and implemented quarterly performance coaching process- Implemented comprehensive onboarding program for new hires and internal transfers- Developed and implemented management collaboration strategy to drive consistency, sharing of management best practices, and two-way communications - Consulted and developed change management strategy for implementation of Agile Practices and Delivery across Scrum Teams - Bolstered employee recognition programs and related leadership communications

Chattanooga, Tn, Us

Change management consulting to leaders and managers for organizational changes and engagement efforts including: - Planning/strategy/delivery for broad organization changes - Establishing employee driven “engagement champions” groups - Leverage employee champion groups to adjust change management and communications strategies - Develop strategy, plan, and execution of specific changes to improve leadership engagement scores -Developed communications strategy for pandemic response and increased two-way communication with senior IT leadership Drive communications strategy and related tactical communications on behalf of our Chief Information Digital Officer, including: - Marketing and awareness of IT/digital progress to the enterprise and IT department (quarterly summaries, newsletters, key performance indicator (KPI) updates - Coordination and delivery of global IT department quarterly meetings “town halls”, all IT manager effectiveness summitsLead talent strategy, training strategy, and talent pipeline programs for 1000+ technology employees at a Fortune 250 company including: - Establishing an enhanced technology intern program and technology rotation program- Improved overall corporate onboarding process through automation and digital enhancement - Implemented “go to market” strategy - opened a new satellite technology hub in Atlanta market, on time under budget to acquire niche roles/skill sets

Chattanooga, Tn, Us

- Lead diverse global teams focused on IAM Operations, IAM development, and integrations (teams were a mix of full time employees, off-shore partners, contractors, and consultants) - Focus on continuous improvement and integrating lean/six sigma practices to improve operational processes and drive automated security provisioning and single sign on technologies - Strong partnership and integration with Forensics and Vulnerability, Compliance and Risk, and Audit teams

Chattanooga, Tn, Us

Leading a team of IT Information Security Analysts at Unum across multiple geographical areas including TN, SC, and ME. This team is responsible for Identity and Access Management operations including incident management, request fulfillment, and related operational support processes.

Chattanooga, Tn, Us

- Led diverse technical professionals across multiple disciplines (end user, server, network, storage) to deliver upon routine and emergency power down/up data center exercises, hardware (mainframe and distributed) upgrades, software (operating system and patching) upgrades, and strategic initiatives to align to desired architecture- Developed and maintained strong relationships with key business leaders to ensure risk assessment and mitigation plans were in place and appropriate communications were developed and implemented

Indianapolis, Indiana, Us

Responsible for IT related projects and programs for Anthem/Blue Cross Northeast region including Connecticut and New Hampshire locations. Major projects included Microsoft windows upgrades for all New England plan locations, and application upgrades needed to comply with differences in state regulatory requirements.

Chattanooga, Tn, Us

Responsible for planning and implementing technology related projects for Unum's field sales offices located throughout the United States.

Armonk, New York, Ny, Us

Responsible for IT procurement and IT asset management for clients of IBM including Unum.

Blue Bell, Pennsylvania, Us

Responsible for IT Procurement for Unum Corporation, coordinating IT procurement needs across multiple vendors on Unum's behalf including IBM, Lexmark, CompuCom, and Attronica computers.

Bachelor'S Degree, Business Administration

Associate'S Degree, Restaurant/Food Services Management