Joseph Jackelen
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Joseph Jackelen Email & Phone Number

IT Desktop Support Specialist at Athene
Location: Newton, Iowa, United States 6 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
IT Desktop Support Specialist
Location
Newton, Iowa, United States
Company size

Who is Joseph Jackelen? Overview

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Quick answer

Joseph Jackelen is listed as IT Desktop Support Specialist at Athene, a company with 388 employees, based in Newton, Iowa, United States. AeroLeads shows a matched LinkedIn profile for Joseph Jackelen.

Joseph Jackelen previously worked as IT Technician at American Packaging Corporation and IT Specialist at Sammons Financial Group Companies. Joseph Jackelen holds Management Information Systems from Iowa State University - College Of Business.

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Email format at Athene

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Athene

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Profile bio

About Joseph Jackelen

Joseph Jackelen is a IT Desktop Support Specialist at Athene. They is proficient in German.

Current workplace

Joseph Jackelen's current company

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Athene
Athene
IT Desktop Support Specialist
Newton, IA, US
Website
Employees
388
AeroLeads page
6 roles

Joseph Jackelen work experience

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It Desktop Support Specialist

Newton, IA, US

It Technician

Current

Story City, Iowa, United States

Maintained office PCs, networks and mobile devices.Monitored systems in operation and quickly troubleshot errors.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Established, repaired and optimized networks by installing wiring, cabling and devices.Performed troubleshooting to correct.

Jul 2021 - Present

It Specialist

West Des Moines, Iowa, United States

Configured hardware, devices, and software to set up work stations for employees.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Patched software and installed new versions to eliminate security problems and protect data.Explained technical information in clear terms to non-technical.

Mar 2021 - Jul 2021

It Help Desk Specialist

Des Moines, Iowa Area

Provided end-user system and equipment training.Walked user through series of steps to determine problem and implement likely solution.Responded to inquiries by phone, email and walk-up requests.Maintained inventory of cell phones, laptops and peripheral equipment.Installed new desktop systems and migrated data to new machines.Logged activities in tracking.

Sep 2019 - Oct 2020

It Analyst

Des Moines, Iowa Area

Installed system updates to address vulnerabilities and reduce security issues.Enhanced interfaces to promote better functionality for users.Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.Investigated system issues and implemented resolutions to reduce downtime.

Oct 2018 - Sep 2019
Team & coworkers

Colleagues at Athene

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1 education record

Joseph Jackelen education

FAQ

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What company does Joseph Jackelen work for?

Joseph Jackelen works for Athene.

What is Joseph Jackelen's role at Athene?

Joseph Jackelen is listed as IT Desktop Support Specialist at Athene.

Where is Joseph Jackelen based?

Joseph Jackelen is based in Newton, Iowa, United States while working with Athene.

What companies has Joseph Jackelen worked for?

Joseph Jackelen has worked for Athene, American Packaging Corporation, Sammons Financial Group Companies, Principal Financial Group, and Nationwide.

Who are Joseph Jackelen's colleagues at Athene?

Joseph Jackelen's colleagues at Athene include Roger Wolcott, Meenakshi Sundar, Josh Jones, Ebrima Sawaneh, and Kristen K..

How can I contact Joseph Jackelen?

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What schools did Joseph Jackelen attend?

Joseph Jackelen holds Management Information Systems from Iowa State University - College Of Business.

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