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Experienced software Customer Success Director with a strong track record in Client implementation, Customer success, Service Productivity, Risk Management, and Revenue growth. With a solid background in Professional Services, I ensure that customer processes are aligned to optimize the adoption of digital products, enhancing utilization and driving renewals and referrals.
Clarke Corbett Ltd
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DirectorClarke Corbett LtdGlossop, Gb
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Vice President Of Professional ServicesKalibrate Sep 2021 - Feb 2024Manchester, England, United KingdomVP Professional Services - Customer Experience - Responsible for Solution Delivery, Customer Onboarding, Consultancy Services, Project Management Office• Overall responsibility for SaaS implementation across EMEA, North America, LATAM & APAC Regions• Delivered $15m of Revenue from Project Management & Consultancy services, increasing EBITDA contribution year on year.• Transformed Professional Services business unit from disparate teams to a unified global division• Established best practice business processes for delivery, improving time to value for customers, reducing risk and improving customer satisfaction • Led the initiative to design and implement divisional key performance indicators (KPIs) and subsequent strategies for improvement -
Director Of Services - Education And LegalAdvanced Oct 2012 - Sep 2021Customer Onboarding, Professional Services Director – Education and Legal Divisions• Responsible for Project Management, Data Migration, Technical Implementation and Consultancy Teams contributing £8m revenue • Improved billable utilization to 65% and margin to 41% through process improvement and adoption of Prince2 controls.• Successfully managed the on-boarding process for two new business acquisitions, including synergy management of people and cost, post-acquisition • Performing a key role in the Senior Leadership Team, working with colleagues across the business to ensure overall objectives for Sales, Product and Customer Success were achieved. -
Head Of Solutions DesignMartin Dawes Systems Mar 2010 - Oct 2012Warrington, England, United Kingdom• Re-designed bid management processes to ensure quality in Response for Information / Proposals• Introduced consultative sales process in Solution Presentations which led to improved sales conversion. -
Pre Sales DirectorDatawatch Jan 2005 - May 2009• Developed the Solutions Design process to capture customer needs and deliver benefit led presentations to improve sales conversion• Consistently delivered above target revenue contribution -
Professional Services DirectorDatawatch International Ltd May 2002 - Jan 2005• Recruited and developed a team of Project Managers, Consultants and Technical experts delivering solutions into Banking, Manufacturing and Government sectors• Delivered year on year revenue increase throughout tenure in the role.• Managed Service and Support Desk for over 200 customers ensuring quality and service level targets were met.
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Project ManagerDatawatch Nov 1999 - Jan 2002• ITIL & Prince2 Project Manager delivering Service Desk and Business Intelligence solutions
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Training ConsultantCheshire Datasystems Ltd 1995 - 1999Delivering Customer Training to the General Insurance industry
Jonathan Clarke Skills
Frequently Asked Questions about Jonathan Clarke
What company does Jonathan Clarke work for?
Jonathan Clarke works for Clarke Corbett Ltd
What is Jonathan Clarke's role at the current company?
Jonathan Clarke's current role is Director.
What is Jonathan Clarke's email address?
Jonathan Clarke's email address is jo****@****rld.com
What skills is Jonathan Clarke known for?
Jonathan Clarke has skills like Professional Services, Pre Sales, Crm, Business Intelligence, Business Process, Solution Selling, Itil, Saas, Service Management, Managed Services, Enterprise Software, Account Management.
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