Jonathan Clarke Email & Phone Number

Glossop, Gb

Manchester, England, United Kingdom

VP Professional Services - Customer Experience - Responsible for Solution Delivery, Customer Onboarding, Consultancy Services, Project Management Office• Overall responsibility for SaaS implementation across EMEA, North America, LATAM & APAC Regions• Delivered $15m of Revenue from Project Management & Consultancy services, increasing EBITDA contribution year on year.• Transformed Professional Services business unit from disparate teams to a unified global division• Established best practice business processes for delivery, improving time to value for customers, reducing risk and improving customer satisfaction • Led the initiative to design and implement divisional key performance indicators (KPIs) and subsequent strategies for improvement

Customer Onboarding, Professional Services Director – Education and Legal Divisions• Responsible for Project Management, Data Migration, Technical Implementation and Consultancy Teams contributing £8m revenue • Improved billable utilization to 65% and margin to 41% through process improvement and adoption of Prince2 controls.• Successfully managed the on-boarding process for two new business acquisitions, including synergy management of people and cost, post-acquisition • Performing a key role in the Senior Leadership Team, working with colleagues across the business to ensure overall objectives for Sales, Product and Customer Success were achieved.

Warrington, England, United Kingdom

• Re-designed bid management processes to ensure quality in Response for Information / Proposals• Introduced consultative sales process in Solution Presentations which led to improved sales conversion.

• Developed the Solutions Design process to capture customer needs and deliver benefit led presentations to improve sales conversion• Consistently delivered above target revenue contribution

• Recruited and developed a team of Project Managers, Consultants and Technical experts delivering solutions into Banking, Manufacturing and Government sectors• Delivered year on year revenue increase throughout tenure in the role.• Managed Service and Support Desk for over 200 customers ensuring quality and service level targets were met.

• ITIL & Prince2 Project Manager delivering Service Desk and Business Intelligence solutions

Delivering Customer Training to the General Insurance industry