Jean-Francois "John" Jacquier Email & Phone Number

Chicopee, Massachusetts, United States

Manage accurate customer accounts.Responsible for collection of account receivable balances.Train and delegate AR specialists on account management and technical tasks.Communicate with customers on past dues balance via email and phone calls.Apply cash received through ACH, credit cards, and checks.Research and resolve payment discrepancies and customer inquiries.Interact with sales team and order management in order to review deductions.Utilize customer portals to gather deduction backup and payment remittances.Reconcile applied cash with general ledger.

Chicopee, Massachusetts, United States

Agawam, Massachusetts

Performs accounts receivable processes.Analyze accounts receivable reports in order to explain debits and credits.Generates accounts receivable invoices and completes collections.Process withdrawal transactions, deposits, and maintain resident personal needs accounts in accordance with state and federal regulations.Performs monthly bank and resident personal needs account reconciliations.Process adjustments and refunds, daily, weekly, and monthly census, ancillaries, cash deposits, and cash balance postings.Contacts insurance companies in order to verify eligibility and obtain authorizations.Assists with month end processes, including completion of data entry, review of trial claims, and correction of patient payers.Provides quality customer service to residents and families.

Agawam, Massachusetts

Followed center pay practices and ensured appropriate utilization. Utilized effective timekeeping and payroll strategies to help prevent and reduce errors prior to pay period close.Served as primary contact in labor management policies and support technology, including timeclock and Kronos software.Managed labor management processes based on daily, weekly, bi-weekly, monthly routines to ensure employee and customer satisfaction.Maintained nursing staff coverage based on center staffing needs and labor budget.Ensured all unit managers were updated daily on scheduling concerns to ensure adequate response and coverage.Responded to emergency situations, including call-outs and staff suspensions to ensure center coverage.

Worcester, Massachusetts

Trained and supervised team members on important areas such as healthcare, program finances, and human rights of consumersCommunicated with clinical team to develop and improve treatment plansAnalyzed and balanced program budget to ensure proper spending and to locate transaction errorsDrafted incident reports to document significant program events including the involvement of emergency personnel and human rights violationsDeveloped and managed staff schedules using the Shiftboard online databaseDelegated tasks to team members in order to complete projectsDeveloped medication ordering system through weekly inventory counts and investigated errors in medication administration

Worcester, Massachusetts

Apply principles of Dialectical Behavioral Therapy to instruct and guide young adults with behavioral challenges to make responsible choices and to use coping skills to overcome stressDirect Illness Management and Recovery group meetings to teach clients strategies of overcoming obstacles to their personal goals while managing symptoms and stigma of mental illness through discussions and activities Selected to supervise three particular patients’ cases and implement their treatment plansElected as Human Rights Officer to advise and communicate clients’ individual rightsAdminister medications per doctor’s detailed and complex orders as a MAP-certified staff

Throughout Massachusetts

Documented day-to-day activities of adult and teenage clients in residential programsEncouraged and facilitated group discussions during Illness Management and Recovery sessions after effectively listening to clients’ needs and concerns

Worcester, Massachusetts

Collaborated with professors on developing a study examining how implicit stereotypical beliefs and global/local processing may be influenced by emotionsReviewed literature articles regarding emotion induction using visual and acoustic stimuli and communicated results to professorsDeveloped and piloted mood induction exercises using emotionally-related images, musical selections, and verbal statementsInputted physiological data from BIOPAC program onto SPSS for data analysis

Framingham, Massachusetts

Discovered unmet transportation needs from students through surveys and conversations with university administration membersInput data onto Excel spreadsheets and analyzed results in collaboration with group and facultyPresented results to university administration using PowerPoint presentation during meetingResults from study helped develop transportation system currently used by students to visit popular community attractions and career locations

Framingham, Massachusetts

Counseled distressed clients during traumatic events and provided solutions through state-funded phone hotline serviceDocumented services in online database to gather information of general clientele needs Used critical thinking skills to provide information for clients to resolve problems

Natick, Massachusetts

Administered taste tests involving both technical and consumer panelistsAnalyzed data collected from taste tests and input statistics on Excel spreadsheetsDeveloped and distributed paper surveys used for taste and emotional testing Conducted online literature searches and reviewed articles regarding emotional measurement scales and communicated results to supervisors

Natick, Massachusetts

Interacted with and counseled adolescent boys with dysfunctional and/or firesetting backgrounds and behaviorsParticipated in evening group sessions in which clients discussed personal issues and challengesAssisted full-time staff with various duties, such as supervision of clients and preparation of meals