John A. Jakobovic, M.Ed. Email & Phone Number

South Jordan, Ut, Us

As the Staff IT Product Manager at Ivanti, I will be responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. My new role also includes ensuring that the product supports the company’s overall strategy and goals.

Alexandria, Virginia, Us

InfraGard is dedicated to sharing information and intelligence to prevent hostile acts against the United States. InfraGard Chapters are geographically linked with FBI Field Office territories. Each InfraGard Chapter has an FBI Special Agent Coordinator assigned to it, and the FBI Coordinator works closely with Supervisory Special Agent Program Managers in the Cyber Division at FBI Headquarters in Washington, D.C.The FBI will work with DHS in support of its Critical Infrastructure Protection (CIP) mission, facilitate InfraGard’s continuing role in CIP activities, and further develop InfraGard’s ability to support the FBI’s investigative mission, especially as it pertains to counter-terrorism and cyber crimes.

Newport Beach, California, Us

IT Product Management & Governance Group

Newport Beach, California, Us

My current role as Program Manager, I will be running extremely large programs with numerous workstreams, project plans with tasks in the thousands, and oversight of project managers, impacted stakeholders and audiences that span large organizations and customer bases.Responsibilities and DutiesResponsible for building a budget for the program and must ensure all projects stay within this budget. I will create and own the evaluation method to properly review and assess the strengths of the program and to determine any areas of improvement.Organizing daily activities based on the goals of the organizationDevising new programs that support the organization’s objectivesComing up with sustainable goals for the organizationWorking with other departments to develop budgets and plans for the programsEvaluating and assessing the programs’ strengths and weaknessesMonitoring projects and overseeing project managers to ensure goals are metMeeting with stakeholders to discuss program status and goalsWorking with the marketing team to improve strategiesOversee Project Managers

Atlanta, Georgia, Us

Job Summary: Leads, organizes, directs, manages and controls activities of programs that are large, inter-related and complex in scope. Programs involve participation from and have an impact on multiple functions within a division. Programs include those of significant magnitude and importance to the implementation of corporate business strategies and achievement of company objectives. Project work typically has a sizeable, major impact on the corporation/division. Budget responsibilities are based on program requirements.

Orange, Connecticut, Us

As a Technical PM I provide specialized knowledge and experience in Data Center & Computer Room hosted infrastructure consisting of enterprise server and storage servers. Data center Engineering including data center power systems, redundancy, and enterprise level data centers migration.

Melbourne, Florida, Us

My role as the Senior Manager, End User Computing Solutions at L3Harris was to:• Lead a team of geographically dispersed desktop support technicians that provided a complete and comprehensive, Tier 2, and Tier 3, Enterprise Desktop Support Services solution for L3Harris organization, programs, SCIFS, and end-users. That encompassed the desktop infrastructure environment, which included desktop computing, hardware devices, and associated key system software.• Directly oversaw and provided IT leadership insight to ensure that the End User Computing Solutions Support staff provide a quality level of service to the L3Harris divisional end-users.• Led and managed the Enterprise Desktop Support Services organization and directly interfaced with all the Senior Leadership Team, Managers, and Client IT departments, within the L3Harris organization.• Managed the general documentation of processes, procedures, guidelines, relating to the management of site-wide L3Harris Enterprise Desktop Services support.• Interfaced and coordinated directly with the Tier 1 National L3Harris Service Help Desk, to provide Tier 2, and Tier 3, Enterprise Desk-side support, Incident, and Problem Management Services.• Managed the entire incident/problem life cycle including detection, escalation, diagnosis, status reporting, repair, and recovery of assets.• The Enterprise Desktop Support Services team was responsible for the full life-cycle support of the L3Harris division’s end user computing environment and delivers personalized Tier 2, and Tier 3, Desktop Support Services that ensured business continuity and end user up-time.• The dedicated on-site End User Computing Solutions Support Services Teams, provisioned, dispatched, and managed, the Tier 2, and Tier 3, Desktop Support Services for L3Harris. Which included emergency response, on-site troubleshooting, diagnosis, and resolution of incidents and problems for desktops, laptops, VDI, tablets, peripherals, and applications.

Us

My role as Program Manager at Synergy Global Solutions/ Exelis, Geospatial Systems, Information Technology Desktop Support Services team, was to:Lead a dedicated support team of IT specialists that provides a complete and comprehensive, Tier 2, and Tier 3, Desktop Support Services solution for the Exelis organization and end-users. Which encompassed the desktop infrastructure environment which included desktop computing, hardware devices, and associated key system software.Directly oversee and provide IT leadership insight to ensure that the Desktop Support Analysts provide a quality level of service to our end-users.Lead and manage the Desktop Support Services organization and directly interface to all the Senior Leadership Team, Managers, and Client IT departments, within the Exelis organization.Manage the general documentation of process, procedures, guidelines, relating to the management of site-wide Exelis Desktop Services support.Interface and coordinate directly with the Tier 1 National Exelis Service Help Desk, to provide Tier 2, and Tier 3, Desk-side support, Incident, and Problem Management Services.Manage the entire incident/problem life cycle including detection, escalation, diagnosis, status reporting, repair, and recovery of assets.The Desktop Support Services team is responsible for the full life-cycle support of the Exelis division’s end user computing environment and delivers personalized Tier 2, and Tier 3, Desktop Support Services that ensures business continuity and end user up-time.The dedicated on-site Desktop Support Services Team, provisions, dispatches, and manages, the Tier 2, and Tier 3, Desktop Support Services for Exelis. This includes, emergency response, on-site troubleshooting, diagnosis, and resolution of incidents and problems for desktops, laptops, tablets, peripherals, and applications.http://www.synergy.gs http://www.exelisinc.com

As the Senior Project Manager Consultant, at Xerox Corporation, Xerox Technology Information Management Team, I ensure appropriate involvement of all stakeholders for the project through the following methods: • Consistently apply the organizational project management standards and methodologies to assigned projects.• Accountable and responsible for activities pertaining to managing integration, scope, time (schedule), cost, quality, human resources, communication, risk and procurement.• Report progress and health of the project and incorporate feedback from all stakeholders.• Identify, monitor and control the inter-dependencies between activities and deliverables of a project.• Proactively identify and manage risks and issues pertaining to the project.• Identify the projects financial sources and resources and manage the budget and control costs for the project.• Manage the processes for the project.• Track the progress of project activities and deliverables to the consolidated project benefits.• Ensure appropriate governance practices are in place to monitor and control the project.

Dallas, Texas, Us

As Infrastructure Project Management for Transformation, I worked on the mission critical and strategic centered, data-center migration and application scalability projects for the 13 state cut-overs as part of the Verizon acquired properties. I led the software and hardware migration of desktops of the end-users, email, workstations, and core business applications. Assisted in key conversion planning, analysis, and implementation processes with the various Frontier support teams.. This critical milestone was to be completed by the end of 2012. The conversion focused on 13 states; while migrating Frontier 13 off of Verizon proprietary core systems and onto Frontier's own supported systems. The goal of the migration was to convert to Frontier's own systems which will generate financial savings for the company and reduce IT and software licensing fees. This multiple state migration allowed Frontier the increased flexibility for customer scalability, rapid response, and end-users support. I co-managed a team of 40 administrators and technicians, supporting over 20,000 computers for 15,000 employees in 27 states. I organized efforts to ensure the team was staffed, trained and scheduled to reach the company’s service- level goals.Directed the teams in maintaining a high level of customer service quality, as well as analyzed and disseminated the department’s progress. Led the teams on projects as well as being responsible for transitioning the Frontier Legacy and Frontier 13 teams together. Directed the process that tracked both completed and outstanding trouble tickets and users requests and Service Level Agreements (SLAs). Handled all emergency escalations as needed. Hired, trained and coached administrators and technicians, in both local and remote locations. Engaged and maintained vendor relationships for the company.

Dallas, Texas, Us

As the Information Services Supervisor of Security, Crisis and Incident Management at Frontier Communications, I oversaw the daily operation of the Security and Crisis and Incident Management teams. I managed a team of administrators and technicians, supporting over 10,000 computers for 14,600 employees in 27 states. I organized efforts to ensure the team is staffed, trained and scheduled to reach the company’s service-level goals. I directed the teams in maintaining a high level of customer service quality, as well as analyzed and disseminated the department’s progress. I led the teams on projects as well as being responsible for transitioning the Frontier Legacy and Frontier 13 teams together. I managed the process that tracks both completed and outstanding trouble tickets and users requests and Service Level Agreements (SLAs). I handle all emergency escalations as needed. I hired, trained and coached administrators and technicians, in both local and remote locations. I engaged and maintained vendor relationships for the company. The Security Team managed, provisioned, and audited, network and application access for our internal employees and external vendors. These applications were: Windows, AS400, Mainframe, Oracle, and UNIX platforms, along with proprietary and 3rd party applications. I also led the Internal Audit process to ensure we are meeting Sarbanes/Oxley compliance.

Dallas, Texas, Us

As the Supervisor of Information Services, Back Office Operations, at Frontier Communications, I oversaw the daily operation of the Back Office Operations team.I Managed a team of technicians, supporting over 7,000 computers for 6,000 employees in 24 states.I organized efforts to ensure the team is staffed, trained and scheduled to reach the company‟s service-level goals.I directed the Back Office Operations team in maintaining a high level of customer service quality, as well as analyzing and disseminating the department‟s progress.I led the Back Office Operations team on projects for new application deployments and equipment installations.I directed the process that tracks both completed and outstanding trouble tickets and users‟ requests and Service Level Agreements (SLAs).I handled all emergency escalations as needed.I managed inventory of hardware and software within the company.I hired, trained and coached technicians, in both local and remote locations.I engaged and maintain vendor relationships for the company.I served on the Change Control Advisory Board for Frontier Communications.

Dallas, Texas, Us

As the Supervisor of Technical Services of East, Central, & West Coast Operations at Frontier Communications, I oversaw the daily operation of Technical Support (Desktop) Analyst team. I managed 20 technicians, supporting over 7,000 computers for 6,000 employees in 24 states.I organized efforts to ensure the team is staffed, trained and scheduled to reach the company’s service-level goals. I directed the Technical Support Analyst team in maintaining a high level of customer service quality, as well as analyzed and disseminate the department’s progress. I lead the Technical Support team on projects for new application deployments and equipment installations. I directed the process that tracks both completed and outstanding trouble tickets and users requests and showed Service Level Agreements (SLA). I handled all emergency escalations as needed. I managed inventory of hardware and software within the company. I hired, trained and coached technicians, in both local and remote locations. I engaged and maintained vendor relationships for the company.

Digital Edge Consultants has more than 12 years experience supporting effective use of instructional technology in school Districts on a national level. DEC has supported the process of Project Management and Staff Development and Technology Integration in all areas of education. Given this level of expertise and experience, DEC has developed and implemented a methodology that enables schools and school districts to more efficiently achieve their Technology goals. Digital Edge Consultants offers an array of services to help you understand the technology infrastructure you have in your schools today and to leverage that technology to provide solutions and strategies for future planning capacity, integration, and budgeting. Every service is customized to meet the specific needs of your school or school district.

Us

As the Director of Information Technology, I oversaw the Office of Technology and the thirty-three staff members who make up the Technology Support Services team. This team managed 6,200 workstations, 125 servers, telecommunication systems, student and financial data reporting systems, copiers, technology procurement, software and hardware deployment, technology call center, and technology integration support to 2,500 staff members and 13,600 student users. My technology team supported the eighth-largest school district in New York State. I provided leadership on all aspects of instructional and administrative technology, including budgeting and operations management for all network and telecommunications resources for Greece Central School District. I ensured a streamlined productivity of the systems across all 23 facilities in the District. I also managed all aspects of the network infrastructure.

I managed the use of technology throughout the district including the following items: network administration, database management, system documentation, hardware and software management, State and Federal reporting, District website management, and instructional technology integration. I provided leadership for all technology initiatives, including district vision, goals, instructional programming and assessment, infrastructure, staffing, training, budgeting, and collaboration with others. I worked with district administrators to integrate technology into the instructional program by identifying needs, by implementing activities for integration, and by assessing outcomes. As Data Administrator, I supervised the collection of data, and the dissemination of data results within the district and in mandatory reporting to NYS. I implemented a new staff development initiative, to analyze test score results and other assessment data to create individualized learning plans.

As the Executive Director of Genesee Valley School Boards Association, I organized School Board Association events, including business meetings and workshops. I participated in State Legislative Network and attended the Legislative Conference in Albany, NY. I also presented at School Board Association events.As the Lead Coordinator of Distance Learning, I administered the distance learning program for component BOCES programs, including creating virtual learning environments through live audio and video interaction. I collaborated with a variety of other educational organizations to maintain and expand the distance learning program. I redesigned and revamped the distance learning program to be a peer-to-peer sharing of classes and educational activities among component districts. I initiated talks between BOCES and colleges to offer online college courses in the future. I established a BOCES pilot of SharePoint server for the distance learning program.

Ithaca, New York, Us

Gig Harbor, Washington, Us

Copernicus Trainer I traveled to school districts across the nation, training staff in the use of the Copernicus Educational Gateway. I trained staff in the Content Management System, which allows school districts to customize their Copernicus learning portal. I provided follow-up support and customer service for the trained school districts. I created communication tools to facilitate training and support. These tools included training manuals, a resource CD ROM guide, and a World Wide Web pages for School Notes and HTML support.As the e-Class Manager, I directed E-Class training and support for participating school districts across the US. I trained school districts nationally in the use of WebCT, including how to create a virtual learning environment. School districts integrated the Learning Management System in classroom instruction and staff development. I also provided customer and technical end-user support for the e-Class system.

District Technology Coordinator I directed the implementation of the district’s technology plan. Responsibilities included developing an integrated technology curriculum, facilitating the district technology committee, pursuing and writing grants, and developing and maintaining an infrastructure that adapted to future technological needs. Some steps included purchasing of hardware (desktop computers, workstations, and Windows NT servers) and software, setting up Internet connections, and recommending the use of Microsoft Terminal Server for networking needs. I conducted a needs assessment for teachers in all district buildings. I coordinated the set up and maintenance of LAN, WAN and RAS connections in the district.

Master Of Science (Ms), Technology

Certificate In Administrative Leadership, 30 Credit Hours Past My Masters Degree., Leadership

Bachelor Of Science - Bs, Technology

Aas, Automotive Technology