James Jarvis Email and Phone Number
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With over 8 years at Eseye and 20 years+ in cellular Telecoms, I am deeply committed to leading customer focused service delivery in the dynamic field of cellular IoT. With a background and expertise in help desk support and service delivery management, coupled with certifications like ITILS v3 and AgilePM®, I aim to ensure that customers fully harness the benefits of complex technologies. At the core, my mission is to drive excellence and innovation in technical service delivery, reflecting Eseye dedication to customer success and technological advancement.As the Customer Success Director, I've been instrumental in structuring our Service Delivery function, optimizing infrastructure to bolster customer experiences worldwide. The skills I've honed include meticulously managing technical support services for over 700 clients and leading a technical support team across multiple continents. Our team’s efforts have been key in enabling customers to deploy and support IoT solutions seamlessly, ensuring that Eseye remains at the forefront of IoT service excellence.
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Customer Success DirectorEseye Aug 2024 - PresentGuildford, Surrey, Gb
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Service Delivery DirectorEseye Jun 2019 - PresentGuildford, Surrey, GbResponsible for the Global Service Desk infrastructure and Service Delivery processes, to ensure our customers can realise all the benefits of key Eseye technologies and experiences when deploying and supporting their IoT solutions.
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Head Of Customer RelationshipsEseye May 2016 - May 2019Guildford, Surrey, GbResponsible for the delivery of technical support services to over 700 customers world wide operating a large range of enterprise M2M devices. Management of a team of technical support engineers based in the UK, US, India and Australia responding to customer requests 24x7.
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Director - Global Customer SupportEvolving Systems May 2014 - Feb 2016Manchester , England, GbDirector of Global Customer Support running a dedicated team of technical support Engineers for our customer base across the Globe 24x7 365 days a year, running one of Evolving Systems software applications; Dynamic Sim Allocation, Service Activation, or Mediation platforms. Providing technical and commercial management to the business for new and existing customers. Responsible for the Implementation and delivery of dedicated managed services for the Operational Support of Tier 1 Telecoms operators using the Dynamic Sim Allocation application. -
Global Customer Support ManagerEvolving Systems Sep 2010 - May 2014Manchester , England, GbGlobal Support Manager running a dedicated team of technical support Engineers for our customer base across the Globe 24x7 365 days a year, running one of our software applications; Dynamic Sim Allocation, Service Activation, or Mediation platform.
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Lead Support ConsultantEvolving Systems May 2000 - Sep 2010Manchester , England, Gb
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Lead Support ConsultantEvolving Systems 2000 - 2010Manchester , England, Gb
James Jarvis Skills
James Jarvis Education Details
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University Of SouthamptonElectronics And Communications Engineering -
University Of SouthamptonBeng Electronics
Frequently Asked Questions about James Jarvis
What company does James Jarvis work for?
James Jarvis works for Eseye
What is James Jarvis's role at the current company?
James Jarvis's current role is Customer Success Director @ Eseye | Technical Service Delivery.
What is James Jarvis's email address?
James Jarvis's email address is ja****@****ing.com
What is James Jarvis's direct phone number?
James Jarvis's direct phone number is +4479483*****
What schools did James Jarvis attend?
James Jarvis attended University Of Southampton, University Of Southampton.
What are some of James Jarvis's interests?
James Jarvis has interest in Science And Technology.
What skills is James Jarvis known for?
James Jarvis has skills like Telecommunications, Open Source Software, Integration, Bss, Mobile Devices, Gsm, Service Delivery, Provisioning, Unix, Professional Services, Management, Software Development.
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